Technical Support Engineer
PayNearMe
Technical Support Specialist
Regal.io
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Junior
Tech Stack
SQL
About the role
- Regal is the AI Agent Platform that helps companies transform customer communications with AI Agents connected to data, customizable and monitorable.
- Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
- Join Regal to build a world-class support experience with our growing customer success team. In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform.
Requirements
- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
- Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
- Own support ticketing and knowledge infrastructure to deliver a world-class support experience
- Participate in hiring and onboarding future support engineers as the growth of the business demands
- 1-2+ years of experience in a technical support role
- Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
- Experience identifying collaboration and escalation resources in a fast-paced environment
- Experience providing the right level of context when partnering with others to resolve customer issues
- Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
