Regal.io

Recruitment

• Own data accuracy, system integrity, and ongoing maintenance of the ATS
• Support implementation and rollout of new recruiting and people tools, including ATS migrations
• Partner with recruiting to manage interview scheduling, support onsite interview days, and greet candidates onsite to ensure they feel welcomed and supported throughout the process
• Continuously evaluate and improve hiring and people processes based on stakeholder feedback to increase efficiency and employee experience
• Administer and maintain recruiting systems and tooling (e.g., Lever, Clay, LinkedIn Recruiter, BuiltIn, Candidate.fyi)
• Maintain a centralized view of the recruiting and people tech stack; assess, recommend, and deploy tools to support operational scale
• Own people and hiring data management, ensuring accuracy, consistency, and reliability across systems
• Build and maintain reporting, dashboards, and insights to support data-driven decision-making
• Proactively identify and resolve operational bottlenecks across scheduling, workflows, and handoffs
• Design, document, and iterate on hiring workflows, templates, and operational playbooks
• Monitor and report on hiring operations metrics, including time-to-hire, funnel movement, and interview capacity
• Partner cross-functionally to improve operational efficiency and ensure a consistent, high-quality hiring experience

Recruiting Operations Associate

Artificial Intelligence

• Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
• Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
• Define success metrics and ensure every AI Agent drives measurable business outcomes
• Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
• Define and continuously refine Regal’s playbook for implementation excellence
• Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
• Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

Director, AI Customer Strategy

Customer Success Manager

• Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
• Track and communicate customer ROI using performance, behavioral, and revenue data
• Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
• Execute account plans aligned to customer goals and Regal best practices
• Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
• Build strong working relationships with key customer stakeholders; escalate when needed
• Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
• Surface product feedback and common challenges to help improve Regal’s platform and processes

Full-stack Engineer

• Act as a key contributor to Regal’s backend systems and Node-based APIs, helping execute against our product roadmap and delivering high-quality, scalable systems in collaboration with the Product and Design teams
• Develop and integrate AI-driven features into our communication workflows, leveraging LLMs to drive customer engagement and automation
• Improve the observability and throughput of our APIs and services
• Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor
• Set standards across the Engineering team for best practices, scalability, maintainability, and performance
• Set standards for monitoring system performance and debugging / investigating issues
• Provide on-call support for the application and work to triage production issues

Recruiting Operations Associate

Director, AI Customer Strategy

Customer Success Manager

Senior Software Engineer