Regal.io

Business Development Rep

• Collaborate with Account Executives to develop and implement prospecting strategies that grow a strategic pipeline and directly contribute to sourcing closed-won deals
• Research companies to determine whether they're strong candidates for Regal AI Agents - specifically organizations running contact centers, outbound sales teams, or operations requiring high call and SMS volume
• Conduct high-volume outbound outreach into target B2C companies through calls, emails, video, LinkedIn, and social media
• Use value-based selling to build strong prospect relationships to understand their challenges and goals around deploying AI Agents to automate and improve inbound and outbound voice, SMS, and chat interactions
• Achieve and exceed pipeline sourcing goals through strategic prospecting tactics with a focus on creating opportunities that convert to closed-won revenue
• Leverage industry-standard tools, including Salesforce, Salesloft, Nooks, Clay, and LinkedIn Sales Navigator, to tailor outreach and organize your workflow

Business Development Representative

Support Engineer

• Join Regal to build a world-class support experience with our growing Technical Support team!
• Respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations.
• Work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience.
• Gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.

Technical Support Specialist

Data Analyst

• Conduct deep dive analysis and develop internal reports and dashboards to inform key product and business decisions
• Partner with Forward Deployed Engineers and AI Product Specialists to provide data-driven insights that inform how AI agents are built, tuned, and evaluated for individual customers
• Inform how key metrics should be calculated and presented in the Regal app
• Use AI coding agents to accelerate analysis and data discovery
• Create and maintain documentation of business metrics and the data model

Analytics Engineer

Artificial Intelligence

• Own end-to-end customer delivery from kickoff to go-live
• Manage a team of Forward Deployed Engineers
• Define success metrics for AI Agent deployments
• Partner closely with Product, AI, and Customer Success teams
• Define and continuously refine Regal’s playbook for implementation excellence
• Drive growth by owning revenue-generating initiatives and expanding AI adoption
• Expect to travel ~1 week per month for key customer launches

AI Customer Strategy

• Execute end-to-end deployments by treating onboarding as a mini product cycle, integrating AI Agents seamlessly into customer systems and workflows to move the needle on key business metrics.
• Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives.
• Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems.
• Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature.
• Build reporting to measure AI Agent performance, partner with customers to refine post-call analysis, and create a roadmap of A/B tests to continuously improve accuracy and outcomes.
• Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
• As customers gain confidence, surface new use cases and features that can drive ongoing value.

Business Development Representative

Technical Support Specialist

Data Analyst

Analytics Engineer

AI Customer Strategy

AI Forward Deployed Engineer