Technical Support Specialist

Regal.io

Technical Support Specialist joining Regal to build a world-class support experience in AI customer communications. Collaborating with multiple teams to solve customer issues and improve platform adoption.

Posted 5/26/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $60,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Join Regal to build a world-class support experience with our growing Technical Support team!
Respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations.
Work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience.
Gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.

Requirements

What you’ll need

0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
Experience identifying collaboration and escalation resources in a fast-paced environment
Experience providing the right level of context when partnering with others to resolve customer issues
Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

Benefits

Comp & perks

Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!

ATS Keywords

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Hard Skills & Tools

SQLSaaSSMS MarketingEmail MarketingContact Center SoftwareAPIsMarketing AutomationDirect MarketingMarketing AnalyticsBasic Programming

Soft Skills

communication skillscritical thinkingproblem-solvingcollaborationcustomer needs analysismethodical approachcontextual understandingescalation resource identification