Store Manager
Reformation
Store Manager
Reformation
full-time
Posted on:
Location Type: Office
Location: White Plains • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Measure and monitor sales performance and take action to improve business performance when needed.
- Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
- Use business acumen to understand drivers and opportunities and build solutions.
- Consistently meet and exceed store sales goals.
- Drive execution of an elevated client experience acting as a brand ambassador and educate customers on sustainability.
- Lead the sales floor and deliver an excellent customer experience to build loyal client relationships.
- Assist customers, monitor client interaction with team and technology, and provide in-the-moment coaching for continuous improvement.
- Create optimal balance of sales and service through effective scheduling while achieving payroll goals.
- Deliver and maintain extraordinary customer experience NPS scores.
- Uphold inventory accuracy and controls; lead and train the team to ensure consistent deliverables.
- Contribute to Loss Prevention, set expectations and own training for the store team.
- Ensure facility maintenance, presentation and organization.
- Lead merchandising presentation and concept standards using retail and product reporting to strategize for customer experience and productivity.
- Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations.
- Ensure the selling floor reflects brand and concept standards; train support staff and develop talent in visual and digital merchandising.
- Manage day-to-day performance of retail teams, hire, train and develop store team across all areas of the business.
- Provide performance feedback, own reviews, development plans, disciplinary and corrective action for the team.
Requirements
- Minimum of 5 years Retail Experience required.
- Minimum of 4 years Retail Management Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced, cross functional team environment setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities.
- The drive to take on new challenges with the self-motivation for continuous personal and team development.
- The ability to set clear objectives and inspire the team to reach their highest potential.
- Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
- A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
- A keen eye for identifying and evaluating new business opportunities.
- Available to work a minimum of 40 hours per week and daily open availability across a full 7 day work week.
- Able to work flexible schedule (days, nights, weekends, & holidays if required).
- Understanding of Retail Labor Laws.
- GSuite experience a plus.
Benefits
- Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
- Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (sustainable) funds.
- Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
- We donate to community efforts on a yearly basis.
- Clothing discount, culture events (like annual Ref Values week) and Volunteer Time Off.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales performance measurementoperational executionbudget managementinventory accuracymerchandising presentationvisual merchandisingteam trainingperformance feedbackloss preventioncustomer experience management
Soft skills
interpersonal skillsself-motivationteam developmentstrategic collaborationproactive urgencyobjective settinginspirationcoachingcustomer relationship buildingcross-functional teamwork
