Store Manager
Reformation
Sales Supervisor
Reformation
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Mid-LevelSenior
About the role
- Report to the Store Manager and help lead and execute efforts to achieve individual store goals
- Consistently meet and exceed sales goals
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
- Lead the sales floor to deliver an excellent customer experience with a customer-first mindset
- Contribute to a technology-led in-store experience that surprises and delights customers
- Maintain extraordinary customer experience feedback scores on service evaluation (NPS)
- Act as brand ambassador and be knowledgeable in all aspects of the brand
- Uphold inventory accuracy and controls through regular cycle counts and oversight of inbound/outbound inventory
- Track metrics for BOH fulfillment, mis-pulls, cycle counts and overall inventory accuracy and take action with in-store leadership
- Contribute to Loss Prevention, set expectations and informally train alongside leadership
- Maintain seamless store operational procedures and weekly workflow
- Support merchandising presentation strategy and concept standards; lead and train staff as needed
- Provide real-time and weekly feedback on sales, product and allocation based on sell-through and customer feedback
- Onboard new hires, provide in-the-moment coaching, and lead training and customer experience programs
- Maintain and manage a professional, healthy, and productive work environment in-store
Requirements
- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Excellent communicator with a passion for people
- An effective and expedient problem-solver with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large
- Available to work a minimum of 30 hours per week, up to 40 hours per week
- Daily open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Benefits
- Health, vision, and dental insurance for eligible employees
- Paid vacation, sick, holidays & volunteer time-off for eligible employees
- Mission based company + casual and entrepreneurial work environment
- 401K with company match
- Clothing discount
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales goalscustomer retentioninventory accuracycycle countsLoss Preventionmerchandising presentationtraining programscustomer experience feedbackmetrics trackingoperational procedures
Soft skills
interpersonal skillscommunicationproblem-solvingattention to detailself-motivationpositive attitudeleadershipcoachingadaptabilityteamwork
