Referral Jobs (askreferral.io)

Payroll

• Act as a true subject matter expert for the country
• Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
• Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
• Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Payroll Specialist

Human Resources

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.
• Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.
• Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.
• Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Support clients in understanding progressive disciplinary approaches and documentation requirements.
• Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Lifecycle Specialist, Employee Relations – Transitions

• Spearhead the strategic development and execution of global payroll risk and incident management.
• Lead critical programs to enhance our risk posture, drive resolution of high-impact incidents and partner across teams.
• Mentor team members, evolve frameworks, and influence how Remote grows with control and confidence.
• Drive the strategic use and evolution of the Country Maturity Matrix and other risk scoring tools.
• Oversee quarterly and ad-hoc risk assessments, ensuring accurate, scalable processes and actionable outputs.
• Serve as the escalation point and lead coordinator for complex or high-impact payroll incidents globally.
• Establish scalable, high-trust processes for triaging, investigating, and learning from incidents.
• Mentor and develop Specialists and Managers in risk assessment, incident handling, and RCA facilitation.

Payroll Incident & Risk Lead

• As a GP Compliance Expert, you are the owner of payroll compliance for your country or region.
• You hold deep expertise in local legislation and apply it across everything from audits to product design.
• You’ll translate complex rules into scalable processes, systems, and documentation — ensuring Remote continuously meets (and anticipates) regulatory standards.
• You will work closely with Product, Engineering, Design, Operations, and Legal to embed compliance into the foundations of our global payroll platform.
• You’ll lead investigations and incident resolution, drive continuous improvement, and mentor teams to raise compliance capability across the organization.
• This role blends subject-matter expertise with strategic systems thinking — making you a key architect in how Remote builds compliant, automated global payroll at scale.

Payroll Risk & Compliance Expert

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
• Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

Senior Lifecycle Specialist, Employee Relations – Transitions

Artificial Intelligence

• Use customer and employee feedback, alongside operational data and insights, to inform improvements to the HR experience, quality, and outcomes.
• Align initiatives with departmental strategic objectives and provide expert judgement on risk, compliance, and scalability, ensuring statutory and employment-related regulatory requirements are embedded directly into automation and system design decisions.
• Scope and deliver as the Directly Responsible Individual (DRI) multi-phase initiatives across process redesign, tooling, and change management from planning, prototype, launch and optimization.
• Map operational processes, identify bottlenecks, and architect end-to-end automated workflows that increase speed, accuracy, and scalability.
• Build and maintain data pipelines via native connectors or APIs across HRIS, case management, payroll, and other tools to ensure seamless data flow, event triggers and reporting.
• Leverage low-code/no-code platforms (like Zapier, Make, Retool, n8n or similar) to prototype and deploy rapid automations.
• Deploy and govern AI tools or agents (e.g., for document processing, query triage, policy guidance, data auditing) that enhance efficiency, compliance and user experience.
• Design and Implement multi-agent patterns (e.g. maker/checker setups, routing to specialised agents) and governance policies (e.g. retries, fallbacks, guardrails), embedding appropriate human oversight in employment-related workflows to ensure compliant and responsible AI deployment.
• Build and maintain automation observability and governance (e.g. tracing, logging, agent runs evaluation) including access controls and auditability suitable for HR data.
• Develop and maintain fit-for-purpose operational data models to support reporting, audit, compliance and data integrity initiatives within HR Operations.
• Build and iterate on HR Operations analytics dashboards and reports (e.g. data audits, performance metrics) using SQL and BI tools such as Tableau or Sigma.
• Foster strong cross-functional collaboration and support effective change management, training, adoption and continuous improvement of AI & Automation driven solutions.
• Serve as a technical lead for AI & Automation within the Ops departments, contributing to the evolution of best practices and ways of working.
• Mentor and guide junior team members, supporting capability uplift and operational maturity across the department.

HR AI & Automation Operations Lead

Client Services Representative

• Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Manage live messaging channels to support employees in real time, escalating issues when necessary.
• Provide frontline support across multiple payroll-related products, following defined procedures and escalating product-specific complexities to Specialists when required.
• Apply regional payroll requirements independently for standard cases; collaborate with P3 Specialists on complex compliance questions.
• Manage routine and moderately complex cases, escalating advanced or high-impact issues to Payroll Specialists or Payroll Operations as appropriate.
• Participate in customer calls when support is needed and collaborate with Customer Experience and other teams to deliver a smooth service experience.
• Work with Payroll Operations, Customer Experience, and other teams to support timely and accurate payroll cycles.
• Maintain detailed records of inquiries, resolutions, and updates in support tools and contribute to internal knowledge materials.
• Identify recurring issues and suggest small process enhancements to improve efficiency and reduce escalations.

Associate, Payroll Client Services

Product Designer

• Prototype like it matters.
• Build systems that scale.
• Make AI useful, not gimmicky.
• Influence across the company.
• Raise the bar.

Senior Staff Product Designer

Customer Success Manager

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral
• Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales
• Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact
• Share learning and drive development and enablement opportunities within the Customer Success team
• Take an active role in coaching and mentoring for junior members of the Customer Success team

Senior Customer Success Manager – MM/Ent

Account Manager

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

Account Manager – APAC

Payroll Specialist Lead – Australia & New Zealand

Performance Marketing

• Directly manage and optimize campaigns across all paid channels (Search, Social, Display, Affiliates, CTV).
• Own the strategy and aid in-platform execution — including bidding, targeting, budget allocation, placements, and creative performance.
• Build and manage monthly, quarterly, and annual media plans tied to acquisition, retention, and efficiency goals.
• Lead structured creative testing within platforms to identify what messaging and formats drive performance. Partner closely with the creative team to develop and refine platform-native ads.
• Use first-party data and CRM insights to sharpen targeting and improve measurement. Manage and mentor a small in-house team while remaining actively involved in campaign execution.
• Manage and coach a small team of paid media specialists.

Director, Paid Media

Customer Support

• Define and execute the global strategic vision for the Payroll Client service experience, ensuring all service initiatives are aligned with broader company goals and scalable for rapid expansion.
• Design and lead a high-performance, 24/7 service model that consistently exceeds SLAs and critical KPIs - including CSAT, response, and resolution times - by optimizing resource allocation and delivery channels while ensuring continuous first-line support.
• Act as a thought leader within the organisation, driving innovation, transformation, and best-in-class service delivery across global payroll support services.
• Foster and maintain strong cross-functional collaboration with Payroll Operations, Compliance, Legal, Tax, Implementation, and internal stakeholders to ensure integrated, efficient service delivery and business alignment.
• Maximize operational efficiency by automating manual touchpoints and upskilling the team to handle more complex queries, minimizing Payroll Ops and cross-departmental dependencies.
• Partner with Product and Engineering to translate customer friction into product requirements, directly improving the in-product payroll experience and native self-help features.
• Lead and scale a global management team through proactive coaching and mentorship, focusing on developing future leaders and a culture of accountability.
• Manage complex customer escalations and perform deep-dive root cause analysis to implement structural preventative measures.
• Serve as a partner for Sales and Customer Experience, providing expert-level payroll collateral and participating in prospect meetings.

Director of Payroll Customer Services

• The Payroll team will report to you and you will provide them with guidance and mentorship.
• The Manager, Payroll Operations will own the complete payroll function, ensuring payroll is processed on time, accurately, and in compliance with country specific government regulations.
• Serve as a point of contact between internal and external stakeholders on all payroll related matters.
• Lead the Payroll team, unblock and support them.
• Be up to date with various international payroll laws / regulations.
• Ensure compliance with all corporate and country-specific regulations, policies and procedures.
• Manages existing relationships with payroll, accounting and payroll service providers.
• Develop and implement best practices, key performance indicators and SLA metrics for the team.