Referral Jobs (askreferral.io)

Account Executive

• Sales helps our prospective customers and active customers to fully experience our Global HR Platform!
• We are the team that responds to incoming queries and helps customers understand how to maximize Remote’s full suite of products to meet their employment needs.
• We enable them to embody our value of Transparency and we have a fair price guarantee!
• This is an exciting opportunity to build out Remote’s name, reputation, and Global Payroll platform for either the UKI or DACH market as an Account Executive.
• This is a pure hunting role driving net new business for Remote.

Account Executive, Global Payroll – EMEA

Customer Support

• Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists. Create a culture of ownership, innovation, and excellence, ensuring team members are equipped to contribute beyond ticket resolution.
• Lead performance management: Set clear goals and provide structured feedback to foster high performance and continuous development.
• Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data. Identify pain points and ensure sustainable fixes are implemented.
• Own the iteration of core workflows, support systems, macros, documentation, and internal processes to reduce customer effort and increase internal efficiency
• Own escalation and feedback loops: Oversee escalated customer issues, ensure learnings are captured and looped back into product, training, or process changes.
• Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
• Use data to own and deliver on key CX goals (e.g. CSAT, response times, backlog management), and drive improvements that are visible to the business and the customer.

Manager, Customer Care – APAC

Human Resources

• Act as a primary point of contact for clients, delivering client focused legal, human resources, and advisory support
• Partner closely with Operations teams to ensure seamless collaboration and high quality outcomes for clients
• Lead and manage a team of Employee Lifecycle Specialists, providing hands on coaching, mentorship, and performance guidance
• Oversee voluntary and non voluntary terminations across multiple countries, including complex and sensitive cases
• Guide and support the team in delivering first level employee relations support to clients
• Personally manage and advise on complex employee lifecycle and employee relations cases to ensure best in class service
• Champion a client centric approach and consistently raise the bar on quality, consistency, and professionalism

Manager, Lifecycle Employee Relations – Transitions

Communications

• Own and lead Remote’ digital communications strategy, unifying organic social media, digital influencer outreach, and emerging channels, aligned with company objectives and marketing initiatives.
• Lead the digital communications team within Marketing, including managing direct reports and agency partners.
• Develop and scale a global influencer advocacy program to expand brand reach and credibility.
• Define clear digital channel performance metrics (KPIs) and establish reporting to measure business impact.
• Analyze performance data and recommend strategic priorities for investment and continuous channel optimization.
• Establish and enforce social media governance, brand voice standards, and internal documentation globally.
• Oversee crisis communication protocols for all digital and social channels, ensuring rapid and compliant responses.
• Drive cross-functional integration with Product Marketing, Paid Marketing, Content, and PR teams.
• Monitor competitive digital trends and emerging platforms to find new opportunities for brand differentiation.
• Advise senior leadership on social media best practices to build personal brand authority and amplify company reach.

Account Executive, Global Payroll – EMEA

Manager, Customer Care – APAC

Manager, Lifecycle Employee Relations – Transitions

Director, Digital Communications