Referral Jobs (askreferral.io)

Senior Customer Success Manager – MM/Ent

Referral Jobs (askreferral.io)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $37,280 - $83,880 per year

Job Level

Senior

About the role

  • Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote
  • Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
  • Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral
  • Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales
  • Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact
  • Share learning and drive development and enablement opportunities within the Customer Success team
  • Take an active role in coaching and mentoring for junior members of the Customer Success team

Requirements

  • Proven track record as as a Senior/Enterprise CSM.
  • Experience managing complex large clients (50+ employees) autonomously.
  • This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
  • Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
  • Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
  • Identify new opportunities: up-sell, cross-sell, additional training.
  • Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
  • Experience mentoring new team members.
  • Fluent written and spoken English, and well structured communication skills in speaking & writing.
  • It's not required to have experience working remotely, but considered a plus.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementConsultative SalesRelationship ManagementBusiness Requirements AnalysisTechnical Problem SolvingUp-sellingCross-sellingTraining DevelopmentCoachingMentoring
Soft Skills
CommunicationPresentationLeadershipConfidenceInterpersonal SkillsCollaborationCoachingMentoringStrategic ThinkingAdaptability