Referral Jobs (askreferral.io)

Associate, Payroll Client Services

Referral Jobs (askreferral.io)

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19,650 - $44,200 per year

About the role

  • Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
  • Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
  • Manage live messaging channels to support employees in real time, escalating issues when necessary.
  • Provide frontline support across multiple payroll-related products, following defined procedures and escalating product-specific complexities to Specialists when required.
  • Apply regional payroll requirements independently for standard cases; collaborate with P3 Specialists on complex compliance questions.
  • Manage routine and moderately complex cases, escalating advanced or high-impact issues to Payroll Specialists or Payroll Operations as appropriate.
  • Participate in customer calls when support is needed and collaborate with Customer Experience and other teams to deliver a smooth service experience.
  • Work with Payroll Operations, Customer Experience, and other teams to support timely and accurate payroll cycles.
  • Maintain detailed records of inquiries, resolutions, and updates in support tools and contribute to internal knowledge materials.
  • Identify recurring issues and suggest small process enhancements to improve efficiency and reduce escalations.

Requirements

  • Experience supporting payroll processing (end-to-end or selected steps) or equivalent support experience.
  • Solid understanding of payroll fundamentals with working knowledge of regional compliance basics.
  • Experience in client-facing or support roles, with the ability to manage routine inquiries and escalate complex cases when needed.
  • Strong analytical mindset and attention to detail for reviewing payslips, identifying discrepancies, and supporting issue investigation.
  • Comfortable working in fast-paced, international environments, with a willingness to learn and adapt.
  • Strong communication skills: fluent in English, proficient in written and verbal communication, and comfortable using tools such as Slack, Zendesk, and spreadsheets.
  • Team player who collaborates effectively across departments and contributes to positive team outcomes.
  • Ability to learn and support multiple payroll-related products, applying product-specific workflows and guidance with support from Specialists (P3).
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processingregional complianceanalytical skillsattention to detailissue investigation
Soft Skills
communication skillsteam playeradaptabilitycollaborationproblem-solving