REE Medical

QA Engineer

• Update and review finalized DBQs to confirm that all information vital to the validity of the evidence is appropriately complete.
• Review and understand the VA’s Rating Schedule to determine disability rating requirements and what rating criteria veterans’ conditions align with.
• Verify that the DBQs meet projection per VA Rating Schedule criteria.
• Ensure that veterans’ files are complete and send approved DBQs.
• Address staff, provider, and veteran questions related to DBQ content and file status updates.
• Meet or exceed the goal of reviewing quality content at a consistent, productive pace.
• Work independently on a day-to-day basis with support from a remote team.
• Accurately maintain a daily productivity log.
• Communicate clearly, professionally, and effectively with veterans, contracted providers, and staff.
• Effectively execute written or verbal instructions.

Quality Assurance Specialist

Operations

• Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams
• Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads
• Lead, align, and develop supervisors to ensure department-wide consistency and accountability
• Coach, mentor, and track team performance against departmental and company goals
• Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns
• Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth
• Act as lead in interview and onboarding processes for all new team members, including GoTeam members
• Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable
• Hold supervisors accountable to their team 1:1s and serve as backup when needed
• Own weekly department meetings and bi-weekly staff check-ins
• Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance
• Eliminate roadblocks across teams and escalate systemic issues proactively
• Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams
• Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria
• Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly
• Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes
• Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised
• Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision
• Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval
• Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off
• Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials
• Ensure DBQ-related process updates are implemented and communicated effectively across departments
• Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding
• Manage and report on team compliance within REE Medical's policies and procedures
• Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams
• Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility

Disability Review Operations Manager

Marketing Operations

• Own REE Medical’s marketing technology stack, data architecture, and operational infrastructure.
• Manage a direct report (Webmaster and Analytics Manager).
• Partner closely with Senior Growth Marketing Manager on HubSpot strategy and roadmap execution.
• Partner with Sales on lead routing and handoff.
• Serve as the operational source of truth for marketing performance data and platform integrity.
• Own holistic strategy, governance, and operational health of REE Medical's marketing technology stack.
• Manage HubSpot administration end-to-end, including workflow builds and system hygiene.
• Manage lead routing logic and integration health between HubSpot and Salesforce.
• Coach, manage performance, and develop direct reports.
• Build and manage marketing reporting infrastructure and dashboards.
• Collaborate cross-functionally to support business needs and compliance requirements.

Senior Manager – Marketing Operations

Growth Marketing

• The Senior Growth Marketing Manager will lead REE Medical’s demand generation engine and own the daily lead volume that fuels our business.
• This role owns the performance side of marketing: paid media, SEO, influencer marketing, conversion rate optimization, lead lifecycle and nurturing through HubSpot, and the cost-per-consultation metrics that define marketing’s contribution to growth.
• You will own HubSpot strategy and roadmap, lead the build-out of lead-nurturing workflows that move prospects from first touch through consultation to conversion, manage external agency partners across paid, SEO, and influencer channels, partner with Sales on funnel performance, and lead the conversion rate recovery workstream that is one of the most important priorities of our 2026 plan.
• Campaign Management: Partner closely with REE Medical’s external agency on demand generation campaign performance and optimization: collaborative briefing, weekly performance reviews, joint test design, and continuous iteration to drive lead volume and quality, cost-per-consultation, and conversion outcomes.
• Lead Reporting: Own daily, weekly, and monthly lead-volume and lead-quality targets, conversion rates, and CPC goals that determine marketing’s return on investment.
• Lead Quality: Lead the conversion rate recovery workstream: diagnostic, remediation, and ongoing optimization across the marketing-to-sales funnel.
• Performance Marketing: Manage paid media agency performance across Google, Meta, YouTube, and emerging platforms: budgets, targeting, creative testing, channel mix, and weekly performance cadence.
• SEO and AI Search Management: Manage SEO agency, strategy, and roadmap (content strategy, keyword priorities, competitive keyword gap closure, and AI search rankings across existing and emerging generative engines. Partner with internal web resources to ensure back-end SEO and AI search readiness.
• Influencer Management: Oversee influencer marketing campaign performance, partner vetting, creative briefing, measurement, and deliverables.
• Cross-Channel Management: Own landing page strategy, conversion rate optimization, lifecycle email, and funnel test design across paid and organic traffic sources.
• Referral Program Management: Own and grow REE Medical’s customer referral program, strategy, platform administration (Referral Rock), incentive structure, integrations with HubSpot and payment systems, and continuous optimization for participation and conversion rates.
• HubSpot Strategy: Own HubSpot strategy and roadmap for marketing end-to-end: journeys, platform architecture, lead scoring model, MQL/SQL definitions, lead routing, attribution plumbing, campaign architecture, and integration requirements with other systems.
• Performance Collaboration: Partner with the Marketing Analyst on channel deep-dives, experimentation design, and pipeline health diagnostics.
• Reporting: Develop and present weekly and monthly performance reporting for the CMO; contribute to board-level marketing updates.
• Insights & Planning: Contribute to annual planning, budget allocation, and the multi-year growth marketing roadmap; stay current on shifts and competitive activity that influence demand and channel performance.
• Leadership: Model rigorous, ethical, and data-driven marketing practice; mentor team members as the marketing organization grows.

Senior Manager – Growth Marketing

Brand Manager

• Brand Management: Own REE Medical’s brand management end-to-end: brand positioning, voice and tone, visual identity, and brand standards governance across every channel and customer touchpoint.
• Agency Management: Lead agency in brand alignment, content management, and editorial planning, building a publishing calendar that aligns with marketing campaigns, veteran cultural moments, and lead-generation priorities.
• Content Management: Partner with Marketing team members on cross-channel content (SEO, landing pages, lifecycle email programs, collateral, and more) and collaborate with and support internal stakeholders and teams (Partnership, Outreach, and more), ensuring brand consistency, voice integrity, and content that supports performance discipline.
• Brand Stewardship: Evolve REE Medical’s brand standards (visual identity guidelines, voice and tone documentation, content style guide, and brand asset library), ensuring consistent application and accurate representation of our Veteran services across internal teams, external agency partners, and content creators.
• Market Research: Conduct thorough market research to identify trends, customer needs, and competitor strategies, incorporating social media insights into the overall analysis.
• Resource Management: Manage internal and external creative resources, with responsibility for quality, performance, and prioritization.
• Reputation Management: Lead REE Medical’s reputation management framework: review and reputation programs and agency partners, competitive reputation defense, and proactive advocacy that differentiates REE Medical’s ethics and outcomes.
• Customer-Centric Lens: Own veteran community content fluency: every piece of content REE Medical publishes is culturally appropriate, accurate to veteran experience, and respectful of military service and the realities of VA disability claims.
• Reporting: Develop and present performance reporting as needed for the SVP of Marketing; contribute to board-level marketing updates and quarterly strategic reviews.
• Communications: Support crisis and sensitive communications when required, including VA-adjacent regulatory shifts, competitive escalations, and reputational events; partner with Legal, Compliance, Communications, and the SVP of Marketing on messaging strategy. Stay current on regulatory developments (PACT Act, VA policy changes) and competitive activity that influence the category.
• Leadership: Model rigorous, ethical, and creative practice; mentor and collaborate with team members and contribute to the broader marketing organization as it grows.

Senior Manager – Content and Brand

Graphics Designer

• Own development and production for REE Medical across video, motion graphics, photography, print, and digital assets, ensuring all output meets REE Medical brand standards and supports the broader content strategy.
• Lead production of long-form and short-form video content: brand storytelling, customer testimonials, educational content for veterans, social media video, and event and conference content.
• Produce animated explainers and short-form motion content for paid media, organic social, web, and partnership activations.
• Develop event collateral, partnership materials, sales enablement, brand visuals, field-ready collateral for the community outreach team, and other supporting work.
• Partner with the Senior Content and Brand Manager on creative direction, brand standards execution, and editorial planning across owned channels. Partner with the Senior Growth Marketing Manager on creative for landing pages and lifecycle email programs, ensuring all creative is performance-disciplined and brand-consistent.
• Support reviewing work from external creative partners to ensure adherence to brand standards, accurate service representation, and production quality.
• Maintain and evolve the brand asset library, creative file management, and version control across REE Medical’s creative production work; ensure assets are discoverable and reusable across the marketing organization.
• Ensure all visual and motion content is culturally appropriate, respectful of military service and the realities of VA disability claims, and free of the exploitative tone that characterizes claim shark competitors.
• Lead photography production and editing for events, partnerships, customer storytelling, and content needs across the marketing organization; manage photographer relationships when external resources are needed.
• Stay current on multimedia design trends, software capabilities, and platform-specific best practices; advocate for tools and capabilities that improve creative quality and production efficiency.
• Model rigorous, brand-disciplined, and ethical creative practice; contribute to the broader marketing organization as it grows and supports knowledge sharing across creative and content disciplines.

Manager – Multimedia Design, Content

Accounts Receivable

• Lead, mentor, and develop the Accounts Receivable team, fostering a high-performance, accountable culture.
• Establish clear goals, KPIs, and expectations aligned with company financial objectives.
• Oversee hiring, onboarding, training, and ongoing professional development.
• Manage team capacity, including timecards, PTO, and workload distribution.
• Oversee end-to-end AR operations including invoicing, collections, cash application, and dispute resolution.
• Lead complex collections efforts with a strong emphasis on customer service and relationship management.
• Design and implement custom billing plans and payment arrangements tailored to client needs while protecting company cash flow.
• Serve as the escalation point for sensitive or high-value accounts.
• Partner with customers to resolve billing issues, negotiate payment terms, and improve overall satisfaction.
• Develop and maintain weekly and monthly AR reporting packages for Finance leadership.
• Track and analyze key performance metrics, including Days Sales Outstanding (DSO), Aging and delinquency trends, Collection effectiveness, Invoice accuracy and cycle times.
• Provide actionable insights and recommendations to improve cash flow and reduce risk.
• Build and refine dashboards to enhance visibility into AR performance.
• Act as the subject matter expert (SME) for billing and collections processes.
• Identify opportunities to streamline workflows, improve efficiency, and enhance customer experience.
• Ensure compliance with internal controls, financial policies, and data privacy standards (PII/PHI where applicable).
• Collaborate cross-functionally with Sales, Customer Success, and Finance to align billing processes with client lifecycle needs.
• Support forecasting and cash flow planning through accurate AR data and trend analysis.
• Ensure timely and accurate invoice in accordance with contract terms and company policies.
• Monitor team performance against service-level expectations and departmental KPIs.
• Provide hands-on support when needed to ensure continuity during peak periods or staffing gaps.
• Maintain strong communication with internal and external stakeholders to ensure efficient issue resolution.