REE Medical

QA Engineer

• Serving as a skillful Disability Benefits Questionnaire (DBQ) Quality Check Expert finalizing all pertinent information completed on the DBQ, ensuring total completion and accuracy of document in relation to departmental goals.
• This includes reviewing and processing change requests determining which areas of the DBQ require updating, ensuring total completion and finalization of those requests, utilizing the Disability Rating Guide and ECFR ensuring updated DBQs meet quoted projections, and verifying disability rating requirements and criteria for aligned conditions. This can be hundreds of pages of medical documents on a day-to-day basis. This level of detail is a key part of your QA success.
• This also includes formalizing all files and sending approved DBQs to clients.
• This also includes ensuring all processes and procedures related to Compliance and the DBQ process are followed and safeguarding personally identifiable information / personal health information across the different communications both internally or externally.
• This also means you are working diligently to meet or exceed all department established expectations and goals, such as the team's productivity goals, quality goals, timeline goals, error rate goals, completeness of file goals, internal tagging timeline goals, etc. while maintaining a daily productivity log.
• Serving as a VA Rating Schedule expert, able to determine disability rating requirements and understanding which different criteria aligns best with the Client's conditions as you process change requests and update DBQs via provider or clinic feedback.
• Communicating with all internal or external stakeholders appropriately confirming any additional information or other document clarifications are adjusted on the DBQ with accuracy and efficiency ensuring a high quality questionnaire is processed to the next step of the product lifecycle.
• This can include external communications to providers, clinics, and clients addressing several areas within the DBQ process, such as provider updates, client questions, file content updates or statuses, concerns, and overall general DBQ support. Communications can vary, such as tagging, emailing, texting, and calling as needed.
• Serving as the final qualify check in the completeness and accuracy of the completed DBQ, confirming all vital information impacting the validity of the medical evidence.

Quality Assurance Specialist

Revenue Operations

• Own and deliver recurring reporting.
• Extract, validate, and reconcile Salesforce data.
• Build dashboards and templates.
• Provide performance insights and ad hoc analysis.

Revenue Operations Analyst

Events

• Build and nurture relationships with veterans through social media, direct messaging, and community platforms.
• Monitor and manage online reviews across multiple platforms, responding promptly and professionally to maintain a positive brand reputation.
• Develop and execute strategies to enhance brand sentiment and trust within the veteran community.
• Act as a primary point of contact for community inquiries, feedback, and engagement opportunities.
• Own and manage the full lifecycle of veteran-facing events—from concept and planning to promotion, execution, and post-event analysis.
• Develop event strategies that align with overall marketing and business goals, ensuring events foster community engagement and deliver ROI.
• Oversee event logistics, vendor relationships, and on-site operations to ensure seamless execution.
• Create and manage the event calendar, integrating social media, influencer partnerships, and promotional campaigns to maximize reach and impact.
• Track and analyze event performance, community engagement metrics, and reputation trends.
• Provide actionable insights and recommendations based on data to improve future initiatives.
• Report on KPIs such as event attendance, engagement rates, review scores, and overall brand sentiment.

Community Engagement and Events Manager

Manager

• Driving the complete team strategy and direction in collaboration with the Director of DBQ Operations.
• Owning the goals, the metrics, and team structure for Client Review.
• Working in tandem with the Director of the department and the supervisors to ensure complete alignment across the teams.
• Leading the respective team supervisors for their teams’ success and owns overall department success.
• Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.
• Owning any supervisors' timecards and PTO approvals and serving as a backup for the overall team when a supervisor is unavailable.
• Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for Client Review skills.
• Acting as the lead in interview and onboarding processes for all new team members.
• Overseeing the overall performance management process across the department.
• This can include coaching conversations, reviews as needed, and addressing any performance concerns.
• Ensuring the total team follows all processes and procedures related to Operational Programs and safeguarding personally identifiable information and protected health information across the team.
• Serving as REE Medical’s Disability Profile Assessment owner and operational expert across Client Review.
• Owning DPA content accuracy, quality, and workflow application to support complete and accurate case readiness.
• Driving process optimization and standardization across DPA requirements that improve throughput, Veteran experience, and operational efficiency.
• Maintaining expertise in DPA workflow dependencies, case progression, operational handoffs, and requirements for Generation readiness.
• Owning the inquiry process for Client Review and DPA related questions. Ensuring timely feedback to teams requesting information or updates across all platforms.
• Manages and reports on team compliance within REE Medical’s policies and procedures.
• Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates.
• Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.
• Eliminating roadblocks across the teams respectively.

Quality Assurance Specialist

Revenue Operations Analyst

Community Engagement and Events Manager

Client Review Manager