REE Medical

Support Engineer

• Design, configure, and support contact center systems, including call routing, queue structures, and IVR workflows
• Administer and maintain RingCentral (EX and CX), including user management, system configuration, and optimization
• Analyze system performance, identify trends, and implement improvements to enhance call quality and operational efficiency
• Troubleshoot and resolve complex issues related to telephony, call flows, integrations, and end-user experience
• Serve as a key technical resource during incidents, exercising independent judgment to restore service and minimize disruption
• Partner with IT, operations, and vendors to implement and enhance contact center capabilities
• Contribute to the design, testing, and rollout of RingCentral CX
• Document system configurations, workflows, and standard operating procedures

IT Support Engineer – Contact Center Systems