REE Medical

Product Analyst

• **Position Summary**
• The **Product Analyst** will serve as the frontline support partner for Salesforce product management. This role will own day-to-day escalated ticket triage, user support, requirements gathering for enhancements, UAT coordination, and documentation, while ensuring timely, high-quality communication with both business stakeholders and development teams.
• Review, categorize, and route incoming Salesforce tickets not resolved by the Service Desk
• Provide frontline analysis, troubleshooting, and administrative fixes (permissions, list views, data adjustments)
• Serve as liaison between end users and technical teams, ensuring clear communication and timely resolution
• Maintain accurate documentation of issues and their resolution for knowledge management
• Gather clarifications from business users on minor enhancement requests and break/fix issues
• Document light requirements and acceptance criteria for minor enhancements and tweaks
• Support backlog refinement by ensuring requirements are properly detailed before sprint planning
• Assist in identifying recurring issues and trends to inform training and product improvement
• Support developers with detailed clarifications to reduce bottlenecks during build
• Facilitate communication between business stakeholders, the Product Owner, and IT leadership
• Assist with UAT coordination and Go-Live activities for new features, including demos and end-user support
• Identify recurring issues that indicate knowledge gaps; collaborate with Service Desk on training
• Develop and maintain reference materials, FAQs, and documentation to improve self-service and reduce ticket volume

Product Analyst – Salesforce

Marketing

• Owning and managing the growth of channel partners, partnerships, collaborations, and referrals:
• Develop and implement channel partner programs to drive referrals and revenue growth.
• Identify and establish partnerships with organizations aligned with business objectives.
• Manage ongoing relationships with channel partners to ensure engagement and satisfaction via regular communication, events, and collaborations.
• Create and execute co-marketing campaigns with partners to increase brand visibility and generate leads.
• Track and analyze partner performance metrics to optimize partner strategies.
• Collaborate with internal teams to ensure seamless integration of partner initiatives.
• Communication and collaboration within organization to share initiatives, goals, and efforts to drive channel success.

Channel Marketing Manager

Human Resources

• Support employees across the full lifecycle and HR programs, including onboarding, leave of absence, performance management, benefits, and separations.
• Partner with the Human Resources Manager on the administrative delivery of HR programs and initiatives.
• Serve as first-level support for employee relations matters, working with the HR Manager on conflict resolution, disciplinary actions, grievances, and harassment claims.
• Conduct, oversee and manage workplace investigations in coordination with HR Manager and General Counsel.
• Own the Employee Onboarding Experience, including facilitating sessions, coordinating with cross-functional teams, and partnering with the HR Admin on tactical execution.
• Administer all leave programs (FMLA, state leaves, personal leave, etc.) in partnership with Insperity and in compliance with legal requirements across all 50 states.
• Manage the ADA accommodation process, including intake, documentation, communication, and scheduling.
• Support HR compliance by maintaining company policies and procedures and ensuring alignment between employee needs and organizational requirements.
• Track and report HR KPIs and metrics related to hiring, onboarding, turnover, and training compliance.
• Support employee engagement initiatives such as surveys, feedback cycles, and recognition programs in collaboration with HR leadership.

Human Resources Generalist

Executive Assistant

• Manage and maintain executive calendars, schedule meetings, and coordinate appointments
• Coordinate domestic and international travel arrangements including flights, accommodations, and ground transportation
• Prepare and edit correspondence, communications, presentations, and other documents
• Handle sensitive and confidential information with professionalism and discretion
• Organize and maintain electronic and hard copy files and records
• Assist with preparation of reports and presentations
• Coordinate and support various projects and initiatives led by the executive team
• Act as a point of contact between the executive team and internal/external stakeholders
• Provide general administrative support as needed, including answering phone calls, responding to emails, and ordering office supplies

Executive Assistant, CEO

Security Engineer

• Oversee the design, implementation, and management of security controls, including firewalls, intrusion detection/prevention systems, and endpoint protection.
• Lead incident response efforts, including investigation, containment, and recovery from security breaches or incidents.
• Monitor and assess emerging threats, vulnerabilities, and industry trends to maintain a robust security posture.
• Develop, implement, and enforce IT security policies, standards, and procedures.
• Ensure compliance with relevant regulations and standards (e.g., GDPR, PCI-DSS, ISO 27001).
• Coordinate audits and assessments to validate security controls and address gaps.
• Conduct regular risk assessments and vulnerability scans to identify and prioritize security risks.
• Develop and maintain a risk management framework to mitigate threats to data and systems.
• Collaborate with legal, compliance, and business units to address risk-related issues.
• Evaluate and implement advanced security technologies, such as AI-driven threat detection, zero-trust architecture, and cloud security solutions.
• Stay abreast of emerging technologies and their implications for cybersecurity.

Information Systems Security Manager – CISO

Program Manager

• Drive team strategy and direction in collaboration with Sales Leadership, including designing and implementing team goals, structure, and success metrics
• Ensure program goals meet or exceed company-wide sales objectives through collaboration with Sales leadership
• Lead and supervise team supervisors, coaching, mentoring, and tracking team performance
• Own team timecards, PTO approvals and serve as backup when supervisors are unavailable
• Manage team goals, individual development, and overall group development for the sales team
• Act as lead in interviews and onboarding for new team members
• Oversee performance management processes, including coaching conversations and performance concerns
• Ensure team follows Compliance Programs and safeguards personally identifiable information / personal health information
• Own team meetings and staff check-ins; communicate affiliate program updates to cross-functional leaders
• Manage and report on team compliance with REE Medical policies and procedures
• Assist in development of tactical plans to grow the Affiliate program; identify opportunities from market needs and performance trends
• Analyze KPIs and program data to inform decision-making and identify areas for program optimization
• Collaborate with Marketing, Operations, Product, Compliance, and IT to execute affiliate initiatives and integrate campaigns across customer touchpoints
• Support affiliate data collection and reporting processes for internal stakeholders and external affiliate partners

Affiliate Program Manager

Account Executive

• Act as the first impression of REE by contacting incoming leads and explaining services for purchase
• Establish strong client relationships built on trust and professionalism
• Grow REE’s business through incoming calls and proactive outreach
• Evaluate prospective clients’ disability(ies) and symptom progression and close sales of services
• Work empathically, efficiently, and in a compliant way when handling multiple clients per day
• Monitor queues for incoming calls and review CRM regularly for outreach within established sales team metrics
• Professionally and empathically present REE’s value proposition and ensure regulatory-compliant answers to questions
• Communicate with compassion while promoting urgency to overcome roadblocks or objections
• Update all client information in CRM accurately and completely within sales team metrics
• Adhere to Compliance team regulations to ensure compliant sales and safeguard PII/PHI
• Collaborate across teams to ensure sales invoices are properly created and submitted for processing
• Success measured by hitting monthly sales targets and goals, CRM activity and accuracy, and calls per day