Redwood Logistics

Analyst

• Collaborate with management and internal teams to deliver best-in-class service throughout the organization
• Make End User Support more effective and efficient
• Inform management of technology trends, best practices, pitfalls, etc.
• Identify opportunities to streamline and automate procedures
• Document processes, procedures, system designs, and user how-to knowledge base articles
• Conduct regular audits of hardware and software assets, as well as user accounts and licenses
• Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
• Manage physical phones and softphones, including telephony system management tasks within Cisco Call Manager (CUCM)
• Process standard onboarding, offboarding, and access change requests of Redwood staff
• Provide First-level support of existing business applications
• Manage hardware and software assets as well as asset management processes
• Maintain and improve the software deployment process and assist in new computer deployment images
• Ensure PCs are patched and functioning at a high level
• Adhere to all documentation and administrative responsibilities
• Identify opportunities to improve security throughout the organization
• Inform management of trending threat potentials and zero-day vulnerabilities and provide recommended action plans
• Function as a subject matter expert on laptops and desktops computing technologies
• Keep management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business

Service Desk Analyst

Operations

• Lead warehouse, shipping and receiving employees within an area of responsibility on a variety of processes and operations
• Assign work and instruct operators on proper work techniques, quality and safety procedures, and housekeeping requirements
• Check and arrange for availability of materials, tools and fixtures
• Perform a variety of direct labor and other functions within the group to maintain flow of work in an efficient manner to ensure on-time completion
• Audit work of others and ensures all quality procedures are being followed and that nothing leaves the department unless it meets all requirements
• Assist with evaluating the performance of team members against their job requirements and performance goals with the support of the supervisor
• Perform supervisory tasks with the exception of employee discipline and time approvals with support of the supervisor
• Perform internal process audits as required, report all findings
• Analyze and report on materials, processes and products that may cause production disruptions
• Assist with production posting and inventory accuracy within the cell
• Communicate drawing and or BOM (Bill of Materials) discrepancies to Engineering
• Conserve resources by using equipment and supplies as needed to accomplish job results
• Contribute to team effort by training others in performance of inspection tasks as needed
• Document actions by completing production and quality forms

Team Lead, Warehouse Operations – 2nd Shift

Data Analyst

• Analyze, interpret, and build reports from complex data sources.
• Conduct root-cause analysis to identify the key drivers influencing operational performance and outcome variance.
• Identify new opportunities and recommendations to drive business impact through data exploration and collaboration with key stakeholders.
• Communicate results/insights to various stakeholders to aid strategic decision-making.
• Develop informative solutions for brokerage that impact metrics and streamline network operations.

• Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
• Communicate relevant freight updates to customer and/or internal carrier & operations teams
• Accurately document data entry as it pertains to each unique scenario within a shipment
• Use critical thinking to escalate and provide visibility through load boards and general freight management
• Assist, investigate, and correct unusual customer problems and order delays
• Issue payments for driver expenses when needed

Tracking Operations Specialist

Supply Chain

• Collect, analyze, and process data to develop and present cost-effective solutions for current and potential clients.
• Support customer carrier strategy projects through analysis and rate management.
• Perform ad hoc analytics and provide decision support for client projects.
• Execute on analytics and continuous improvement framework with a focus on repeatability and automation
• Support customer onboarding as it relates to KPI development, project savings methodology, and reporting mechanisms.
• Rate maintenance and contract management within core systems
• Consistently ensure data validation and integrity.

Supply Chain Analyst

Billing Specialist

• Prepares manual and customized statement invoices for clients across all business units
• Proactively works on billing accuracy for clients across all business units
• Run daily billing reports in TMS and accounting systems
• Analyze billing discrepancies from multi-client portals and accounting systems
• Handle emails on a large scale in a fast-paced environment from both internal staff/management and external clients
• Other related accounting department projects as requested

Service Desk Analyst

Team Lead, Warehouse Operations – 2nd Shift

Data Analyst

Tracking Operations Specialist

Supply Chain Analyst

Accounts Receivable Billing Specialist