Redwood Logistics

Analyst

• Manage and develop LTL Carrier Scorecards encompassing operational & financial metrics.
• Leverage scorecards to drive positive change both internally & externally with carrier partners
• Contribute to customer onboardings & implementations, partnering with LTL carriers to successfully align on operational strategies and customer requirements as a result of Procurement events for new and/or existing customers
• Establish key relationships internally to learn how the Redwood Operations, Freight Audit & Pay and Procurement teams operate.
• Represent these departments in a carrier facing role to drive improvements to critical processes that drive the Redwood business
• Manage escalations from within the business and drive corrective action within the LTL carrier network.
• Develop relationships with key stakeholders representing Redwood processes
• Assist in carrier aging management and resolution, driving improvements from rate discrepancies and disputes, and ultimately deploying new processes internally and externally to increase percentage of Freight Bills paid within terms
• Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system in order to quantify carrier performance
• Manage internal communications that represent changes in LTL industry including weather or other events causing disruption in LTL carrier industry
• Travel to LTL carrier offices & local terminals to represent Redwood and our customers.
• Build out carrier contacts spanning Pricing, Operations, Collections & Technology departments
• Travel to prospective customers to collect information on their product and operations to facilitate Redwood offering best LTL solution

Analyst, LTL Carrier Relations

Director

• Defines the data product roadmap for Managed Services, including the standard data structures, KPI definitions, reporting logic, documentation, and governance routines required to support scalable customer analytics
• Acts as product owner of the standard customer reporting suite, including dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services
• Owns governance and monitoring of data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture
• Owns the delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other customer reporting mechanisms, including guidelines for when customers receive standard reporting, minor configuration, or fully custom reporting
• Serves as the approval point for customer-facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks, enhancements, and fixes to existing dashboards may continue to flow directly to BI
• Defines reusable configuration patterns and decision frameworks that determine how reporting is tailored by customer without creating unnecessary one-off reporting assets or disconnected data definitions
• Partners with various departments to embed reusable system configuration standards and required data elements into customer onboarding, technology systems deployments, and operational processes
• Acts as the reporting SME and gatekeeper for custom development beyond the standard business intelligence suite or basic reports, ensuring customer-specific reporting requirements from commercial agreements or discovery are reflected in solution design and data capture
• Implements a repeatable hyper care process to assess new customer data quality, identify missing or inconsistent data, and partner with Operations, Client Solutions, and Business Operations to improve completeness and consistency across input flows
• Project manages migration from manual, spreadsheet-based, or Edge-based dashboard-style reporting to governed business intelligence or automated delivery platforms to improve reliability, reduce recurring effort, and lower cost to serve

Director, Customer Reporting – Data

Director, Customer Reporting, Data

Solutions Engineer

• Create 'to-be' business process designs that meet customer requirements and provide for dynamic management of freight
• Perform Oracle Transportation Management, OTM, and Global Trade Management, GTM, configuration according to client requests
• Work with the customer manager to manage delivery of solutions on time and within budget according to all business requirements identified for the project
• Perform solution design, including directing other team members and identification of mitigation strategies for project related issues
• Work independently to define scope and implement smaller solutions for clients
• Perform business process and functional audits and provide suggestions to improve the use of Oracle Transportation Management, OTM, and Global Trade Management, GTM, to meet the client's needs
• Document test scripts and test OTM/GTM application
• Perform training end users
• Assist with analysis and tool development to improve transportation planning at the operational and tactical level

OTM Solutions Architect

Customer Support

• Respond to requests, notifications, and inquiries within required timeframes.
• Investigate and resolve issues and inquiries and provide timely updates from initial submission throughout resolution
• Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future
• Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base
• Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
• Mentor team members in understanding of Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

Customer Support Coordinator

• Draft, review, and negotiate complex commercial agreements, including MSAs, SaaS subscription agreements, SOWs, and other strategic partnership contracts
• Collaborate with our GTM (Sales, Marketing and Commercial) teams to facilitate initiatives while protecting companys legal and financial interests
• Provide legal assistance and review on transportation management services engagements and supply chain agreements
• Assist with contract strategy and negotiations for high-value, multi-year client engagements
• Collaborate with our security team on regulatory compliance related to transportation, logistics, data privacy, cyber security, and cross-border data transfers
• Support corporate initiatives including vendor contracting, technology procurement, M&A diligence, and internal governance as needed
• Assist with supervision of a small team of attorneys in the legal department

Analyst, LTL Carrier Relations

Director, Customer Reporting – Data

Director, Customer Reporting, Data

OTM Solutions Architect

Customer Support Coordinator

Director of Commercial Contracts – SaaS Specialization