Redwood Logistics

Business Development Rep

• Develop assigned customer accounts by using data driven strategic sales techniques to increase overall revenue and gross profit for assigned accounts
• Implement standard procedures with the Operations Department based on account requirements, including on-boarding account, setting up load tender process, tracking process, and issue-resolution process
• Negotiating all pricing for orders taken from assigned accounts
• Keeping current on industry trends and customer activity

Business Development Representative

Sales

• Expand knowledge of transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity
• Learn to and negotiate freight rates to motor carriers in an effort to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers in an effort to build the business relationship
• Learn and execute to Redwoods level of exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

Sales Associate

Auditor

• Ingresar facturas de transporte de transportistas
• Auditar facturas de transporte de transportistas
• Investigar y responder a problemas/inquietudes de facturación
• Comprender precios, tarifas, cargos accesorios y razones por las cuales las facturas fallan la auditoría
• Comprender por qué fallan las facturas de carga
• Preparar y analizar datos para gestionar los pagos a transportistas
• Realizar otro trabajo clerical / de oficina según sea necesario, incluyendo, pero no limitado a contestar llamadas telefónicas, operar equipo de oficina general (computadora, escáner)
• Corresponder con equipos internos y externos según sea necesario para asegurar el pago oportuno/preciso a los transportistas
• Identificar razones por las cuales las facturas fallan la auditoría y trabajar con transportistas o miembros internos del equipo para resolver las causas profundas
• Asegurar que todas las facturas de clientes se procesen con éxito y con cargos precisos
• Gestionar eficazmente las colas de trabajo de facturas para asegurar que todas las facturas se procesen y paguen a los transportistas y se facturen a los clientes dentro de los 90 días de entrega

Auditor – Freight Payment and Audit

Supply Chain

• Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
• Learn and understand our transportation management system(s) and processes that support our customers
• Provide exceptional customer service to Redwoods customers in every interaction
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
• Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
• Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
• Proactively communicate relevant updates to customers and/or internal teams as needed
• Answer all phone calls in a timely manner
• Learn and understand system tricks and shortcuts to minimize administrative work

Client Logistics Coordinator

Operations

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Customer Operations Representative

Marketing

• As the Field Marketing Manager working within Shared Services (one of our entities), youll sit at the intersection of Marketing, Sales, Partnership, and Revenue Operation turning Redwoods growth priorities into high-impact programs that deliver business impact.
• Youll build and run field marketing initiatives that create momentum: pipeline-generating events, targeted ABM experiences, regional and vertical campaigns, partner activations, and sales-enablement moments that move deals forward.
• This role is equal parts strategy and orchestration connecting the why (business goals) to the how (plans, execution, measurement), and ensuring every program is aligned, well-supported, and measurable.
• In short, youll help Redwood show up in-market with consistency and purpose bringing teams together to deliver experiences that build trust, spark conversation, and drive revenue.
• Partner closely with Sales, Business Development, Partnerships, Brand/Comms, and RevOps to plan and execute integrated field programs aligned to revenue goals.
• Serve as the quarterback for field initiatives owning timelines, stakeholders, dependencies, comms and follow-through to ensure programs launch smoothly and drive outcomes.
• Own a rolling field marketing plan for assigned regions / segments.
• Lead planning and execution for customer and prospect-facing experiences, including: Industry trade shows and conferences Redwood-hosted events (executive dinners, workshops, roundtables, customer forums), Partner co-marketing activations and Local / Regional field plays that support pipeline creation and progression.
• Oversee end-to-end logistics: venue sourcing, vendors, contracts, shipping, booth assets, staffing schedules, run-of-show, and onsite execution.
• Coordinate internal participation: speaker prep, attendee enablement, staffing plans, and clear roles across teams.
• Track program spend, manage budgets, and communicate pacing / variance proactively.

Field Marketing Manager

• Serve as the primary day-to-day operational liaison between the warehouse and the customer
• Lead daily, weekly, and monthly customer touchpoints during launch and steady-state operations
• Communicate inbound schedules, material availability, shortages, and recovery plans
• Translate customer requirements into clear execution plans across all shifts
• Proactively escalate risks to production or service levels with corrective action plans
• Oversee inbound receiving, unloading, verification, and put-away of materials
• Manage internal material movement, picking, kitting, staging, and line-side delivery
• Ensure materials are delivered accurately, on time, and in sequence to support production
• Establish standard work for dock operations, material flow, and internal transportation
• Coordinate dock schedules, labor allocation, and internal material routes
• Hire, train, and onboard supervisors and hourly associates
• Develop shift structures, labor plans, and startup ramp curves
• Create standard operating procedures and shift handoff processes
• Stabilize operations post-launch and drive performance to target KPIs
• Lead a 3-shift operation including supervisors, leads, and hourly teams
• Ensure consistent execution and communication across all shifts
• Manage staffing, overtime, cross-training, and coverage for absences or volume spikes
• Coach and develop supervisors with a focus on leadership, communication, and accountability
• Own warehouse safety performance and promote a strong safety culture
• Ensure compliance with OSHA, company policies, and customer requirements
• Conduct regular safety audits, observations, and corrective actions
• Maintain high standards for material handling quality and housekeeping
• Ensure accurate receiving and inventory transactions within the WMS
• Partner with inventory control teams on cycle counts and root cause analysis
• Monitor scanning compliance and inventory accuracy
• Leverage system data to drive operational improvements
• Track and improve KPIs including inbound accuracy, dock-to-stock time, on-time line delivery, inventory accuracy, labor productivity, and safety
• Lead root cause analysis and corrective actions for service failures
• Identify process, layout, and labor optimization opportunities

Senior Warehouse Manager

• Leverage knowledge of transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Negotiate freight rates to motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers to build the business relationship
• Execute to Redwoods level of exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

Carrier Sales and Operations

• Leverage knowledge of transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Utilize understanding of macro-market conditions and how it has an impact on truckload rates and capacity
• Negotiate freight rates to motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers to build the business relationship
• Execute to Redwoods level of exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

• Processing and auditing carrier invoices efficiently and expeditiously in accordance with carrier and/or customer contracts.
• Enter carrier freight bills
• Audit carrier freight bills
• Investigate and respond to billing issues/inquiries
• Understand LTL carrier pricing, tariffs, accessorial charges, and reasons why invoices fail audit
• Understand Truckload carrier pricing and reasons why invoices fail audit
• Prepare and analyze data to manage carrier payables
• Perform other clerical/office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner)
• Corresponding with internal and external teams as needed to ensure timely/accurate payment to carriers
• Identify reasons why invoices fail audit and work with carriers or internal team members to resolve the root causes
• Ensure all customer invoices are processed successfully and with accurate charges
• Effectively manage invoice work queues to ensure all invoices are processed and paid to carriers and billed to clients within 90 days of delivery

• Expand knowledge of the transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 50+ dials per day
• Negotiate freight rates with motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers to build the business relationship
• Execute exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities
• Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity

Carrier Sales and Operations Representative – Mexico

• Providing excellent customer service while overseeing daily operational functions for Redwood's customers
• Learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal
• Load building, load planning, scheduling appointments, receiving, and responding to customer requests (both email and phone)
• Helping your fellow teammates with similar duties
• Overseeing day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
• Managing existing carrier and customer relationships for respective customers
• Investigating, providing solutions, and resolving customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
• Proactively communicating relevant updates to customers and/or internal teams as needed
• Answering all phone calls in a timely manner

Account Manager

• Own and manage a diverse client portfolio, focusing on customer retention and health
• Maintain proactive communication cadences and lead strategic business reviews with clients, virtually or in person
• Establish and maintain operating rhythms with customers to support planning, alignment, and timely execution of strategic initiatives
• Resolve internal/external escalations using continuous improvement frameworks
• Ensure SLA adherence and cross-functional collaboration across operations, finance, and implementation teams
• Drive performance through KPI monitoring, account reviews, and Tableau-enhanced dashboards
• Oversee customer health metrics and contribute to margin optimization and financial stability
• Manage all client documentation via platforms like Confluence and Salesforce
• Produce static and dynamic TMS reporting, facilitate training, and collaborate with Engineering on advanced analytics
• Execute customer surveys and lead action plans based on feedback
• Guide client implementations for seamless transitions, establishing clear communication and expectations