Director, Customer Reporting, Data

Redwood Logistics

Director of Customer Reporting & Data at Redwood Logistics responsible for data product strategy and analytics across Managed Services. Leading customer-facing reporting initiatives and ensuring data quality governance.

Posted 7/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data product management, analytics leadership, and reporting strategy, with a strong focus on data governance and quality assurance. Proven ability to manage product roadmaps and drive cross-functional collaboration to enhance customer analytics and reporting solutions.

Highest-signal resume keywords

Data Product ManagementData GovernanceReporting StrategyKPI StandardizationAnalytics Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data QualityReporting LogicOperational WorkflowsAutomationData AnalyticsBusiness IntelligenceCustomer ReportingData CompletenessData UsabilityConfiguration Standards

Soft Skills

Listening SkillsHumilityEmpathyInfluencing SkillsCross-Functional Collaboration

Tools & Technologies

Redwood InsightsBIExcelEdgeSnowflakeTMS Platforms

Industry Keywords

Supply ChainTransportation Management3PLManaged TransportationShipment-Level Data

About the role

Key responsibilities & impact

Defines the data product roadmap for Managed Services, including the standard data structures, KPI definitions, reporting logic, documentation, and governance routines required to support scalable customer analytics
Acts as product owner of the standard customer reporting suite, including dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services
Owns governance and monitoring of data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture
Owns the delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other customer reporting mechanisms, including guidelines for when customers receive standard reporting, minor configuration, or fully custom reporting
Serves as the approval point for customer-facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks, enhancements, and fixes to existing dashboards may continue to flow directly to BI
Defines reusable configuration patterns and decision frameworks that determine how reporting is tailored by customer without creating unnecessary one-off reporting assets or disconnected data definitions
Partners with various departments to embed reusable system configuration standards and required data elements into customer onboarding, technology systems deployments, and operational processes
Acts as the reporting SME and gatekeeper for custom development beyond the standard business intelligence suite or basic reports, ensuring customer-specific reporting requirements from commercial agreements or discovery are reflected in solution design and data capture
Implements a repeatable hyper care process to assess new customer data quality, identify missing or inconsistent data, and partner with Operations, Client Solutions, and Business Operations to improve completeness and consistency across input flows
Project manages migration from manual, spreadsheet-based, or Edge-based dashboard-style reporting to governed business intelligence or automated delivery platforms to improve reliability, reduce recurring effort, and lower cost to serve

Requirements

What you’ll need

Bachelors degree in Business, Supply Chain, Operations Management, Data Analytics, Information Systems, or related field
8+ years of experience in data product management, analytics leadership, reporting strategy, data governance, transportation management, 3PL, managed transportation, or supply chain technology
Direct experience working with shipment-level data, TMS platforms, carrier performance metrics, financial reporting inputs, and customer-facing analytics
Proven ability to own a product roadmap, define standards, manage intake, and drive cross-functional alignment across business and technology teams
Strong understanding of data quality, data governance, KPI standardization, reporting logic, and operational workflows in a multi-client environment
Experience reducing manual reporting effort through automation, reusable reporting assets, and platform migration
Strong executive presence with the ability to influence account teams, Operations, Solutions, Commercial, Finance, BI, and technology stakeholders
Ability to balance customer-specific needs with standardization, scalability, maintainability, and cost-to-serve discipline
Listening skills, humility, and empathy

Benefits

Comp & perks

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more