Red Hat

Senior Technical Support Engineer – Openshift

Red Hat

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Senior

Tech Stack

AnsibleCloudDockerFirewallsKubernetesLinuxOpenShiftOpenStackPythonTCP/IP

About the role

  • Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
  • Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies.
  • Lead the investigation and resolution of complex, high-severity customer issues.
  • Utilize your expertise to quickly identify root causes and implement effective solutions for customer incidents.
  • Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents.
  • Develop, test, and maintain robust automation scripts using Python and Ansible.
  • Identify and implement automation opportunities to reduce manual effort in maintenance and deployment activities.
  • Provide end-to-end Escalation, Monitoring, and Emergency support.
  • Liaise directly with customers team and internal teams to understand requirements.

Requirements

  • 12+ years of knowledge and proven hands-on experience with Linux administration.
  • 12+ years of knowledge and experience with core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment.
  • 12+ years of knowledge and experience with Kubernetes orchestration, OpenStack platforms, and Docker/Containerization.
  • Possess sharp troubleshooting skills combined with an analytical mindset to dissect and address complex challenges.
  • Solid Python scripting skills for task automation and system management.
  • Hands-on experience with Ansible for configuration management.
  • Expertise in preparation and implementation of RCAs.
  • Proven experience with EME (Escalation, Monitoring, and Emergency) management processes.
  • Excellent communication skills (written and verbal in English) and the ability to articulate complex issues clearly.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux administrationKubernetesOpenStackDockerPythonAnsibleRoot Cause Analysisnetworking principlesTCP/IPload balancing
Soft Skills
troubleshootinganalytical mindsetcommunication skills