IT Support Engineer
Red Cup IT
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Troubleshooting and technical support as first point of contact
- Manage hardware and software lifecycle including provisioning and maintenance
- Oversight of network and infrastructure ensuring device connectivity
- Manage user access and security protocols
- Create documentation and training for internal IT processes
Requirements
- Experience in troubleshooting & technical support
- Knowledge in operating systems (Windows, macOS, Linux)
- Experience with cloud/SaaS tools (Microsoft 365, Google Workspace, AWS, Azure)
- Certifications (CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation)
Benefits
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportoperating systemscloud toolsSaaS toolsdevice connectivityuser access managementsecurity protocolsdocumentationtraining
Certifications
CompTIA A+Network+Microsoft 365 CertifiedITIL Foundation