Red Cup IT

Support Engineer

• Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems
• Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware)
• Handle Microsoft 365/Office 365 support, migrations, and administration
• Manage Active Directory, domain configuration, and group policies
• Implement and maintain backup/disaster recovery solutions (Veeam, Datto)
• Support security initiatives including firewalls, endpoint protection, MFA, and Zero Trust configuration
• Monitor client infrastructures with system/network management tools and respond proactively to alerts
• Document technical processes, resolutions, and create end-user guides
• Mentor junior support engineers and collaborate with cross-functional technical teams
• Participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed

IT Support Engineer – MSP

Security Engineer

• Design, implement, and monitor security controls aligned with CMMC requirements, including access controls, encryption, endpoint protection, and secure configurations.
• Lead vulnerability assessments, scan remediation tracking, and continuous risk management across hybrid and cloud environments.
• Support incident response, threat hunting, and forensic analysis for cybersecurity events.
• Prepare for and facilitate CMMC assessments (self and third-party), maintain certification documentation (SSP, POA&M), and address audit findings.
• Collaborate with compliance managers, legal/data protection officers, and operations teams to ensure continuous alignment with NIST SP 800-171/DFARS controls.
• Oversee CMMC continuous monitoring programs and identify compliance gaps in workflows.
• Provide security awareness training and promote a culture of cybersecurity vigilance across departments.
• Ensure a secure and compliant enclave for CUI, mitigate cybersecurity risks, lead compliance projects, and prepare for third-party assessments and audits under CMMC 2.0.

CMMC Security Engineer

Operations

• Oversee the daily operations of the MSP team responsible for delivering IT services and support to clients.
• Manage personnel, optimize workflows, ensure service quality, and drive continuous process improvement to meet client expectations and business goals.
• Manage and lead a team of technical analysts, engineers, and support staff delivering IT infrastructure and managed services to clients.
• Oversee client deliverables, ensuring projects and service requests are completed on time, within scope, and with high quality.
• Develop and implement operational processes, best practices, and efficiency measures to improve service delivery and client satisfaction.
• Coordinate resource allocation and scheduling to optimize team productivity and response times.
• Monitor and analyze operational KPIs and service metrics to identify areas for improvement.
• Collaborate with internal departments and external vendors to support MSP service goals and compliance standards.
• Manage budgets, forecasting, and reporting for operational performance and resource planning.
• Provide coaching, mentoring, and development opportunities for team members.
• Ensure adherence to industry standards, regulatory requirements, and security policies in service delivery.
• Support business growth initiatives and client retention through strategic planning and operational excellence.
• Travel may be required to client sites or other operational locations as needed.

IT Support Engineer – MSP

CMMC Security Engineer

MSP Operations Manager