Red Cup IT

IT Support Engineer

Red Cup IT

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

DNSFirewallsLinuxMacOSServiceNowTCP/IP

About the role

  • Provide first-line and second-line technical support to employees or customers
  • Diagnose and resolve hardware, software, network, and system issues
  • Respond to help desk tickets, emails, and phone support requests
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Set up user accounts, permissions, and access controls
  • Manage operating systems such as Microsoft Windows, macOS, or Linux
  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN)
  • Maintain routers, switches, and firewalls
  • Monitor network performance and uptime
  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace
  • Troubleshoot application errors and compatibility issues
  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
  • Maintain documentation for troubleshooting procedures and system configurations
  • Implement security policies, patch updates, and antivirus solutions
  • Support identity and access management

Requirements

  • Strong troubleshooting and diagnostic skills
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Networking basics (TCP/IP, DNS, DHCP, VPN)
  • Experience with help desk or ticketing systems
  • Customer service and communication skills
  • Time management and problem-solving ability
  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA
Benefits
  • IT Support Engineer who is responsible for providing technical assistance to users
  • Maintain computer systems
  • Troubleshoot hardware and software issues
  • Ensure the smooth operation of an organization’s IT infrastructure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnostic skillsoperating systemsnetworking basicsapplication installationnetwork connectivitysecurity policiespatch updatesantivirus solutionsidentity and access management
Soft Skills
customer servicecommunication skillstime managementproblem-solving
Certifications
CompTIA A+CompTIA Network+Microsoft CertifiedCisco Systems CCNA