Red Cup IT

IT Support Engineer

Red Cup IT

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

DNSLinuxMacOSTCP/IP

About the role

  • Diagnose and resolve hardware, software, and basic network problems
  • Install and configure computers, operating systems, applications, and devices
  • Manage IT support requests and document issues and solutions

Requirements

  • Technical skills in Windows and macOS (sometimes Linux)
  • Basic networking (TCP/IP, DNS, DHCP)
  • User account management (e.g., Active Directory)
  • Common business applications experience
  • IT education plus certifications such as CompTIA A+, Network+, Microsoft, or Cisco (CCNA)
Benefits
  • Technical assistance to users
  • Install, maintain, and troubleshoot hardware, software, and network systems
  • Support remote work and collaboration tools

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
WindowsmacOSLinuxTCP/IPDNSDHCPuser account managementActive Directoryhardware troubleshootingsoftware troubleshooting
Certifications
CompTIA A+Network+Microsoft certificationCisco (CCNA)