Recruiting.com

Customer Support

• Provide technical assistance and office support to internal and remote associates
• Process orders received via fax, e-mail, and phone on a daily basis
• Communicate with multiple external and internal customers
• Adhere to all procedures and work instructions in performing the job
• Communicate with various internal departments for customer/product-related issues
• Maintain accurate information regarding backorders
• Responsible for providing customers with accurate answers to questions and complaints regarding shipments and services
• Suggest improvements to customer service operations
• Other tasks as assigned

Représentant du service à la clientèle

Analyst

• Provides Scheduling & Forecasting for Clinical and Non-Clinical Customer Service.
• Provides the appropriate real-time program oversight and takes appropriate action to meet service level goals and maximize efficiency.
• Provides optimal resource forecasting, scheduling and identifying new schedule methods, strategies and opportunities.
• Oversees the accurate compilation and distribution of information and reports to identified stakeholders.
• Serves as a subject matter expert and WFM liaison for specific programs and coordinates with Operations and Project Management teams to ensure consistent business / operational goals.
• Day-to-day management of scheduling and forecasting of multi-site contact centers.
• Performs other related duties and assignments as required and as assigned.

Workforce Analyst

Data Entry

• Convey professional communication with physician offices at all times both orally and written
• Responsible for proper communication and documentation of clarification requests and follow up
• Answers and resolves internal inquiries within committed timeframes
• Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests
• Receives written prescription clarifications or refill requests and must verify that information is complete and accurate
• Complies with all appropriates policies, procedures, safety rules and regulations
• Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues
• Performs other duties as assigned

Data Entry, Registered Pharmacy Technician

Account Executive

• Reprezentantul Vanzari prin Telefon are rolul de a contacta si gestiona clientii alocati ai companiei, asigurand dezvoltarea relatiilor comerciale, realizarea obiectivelor de vanzari si respectarea procedurilor interne.
• Postul presupune coordonarea prin telefon a activitatilor de vanzare si incasare, promovarea produselor si intocmirea rapoartelor necesare.
• Contacteaza si dezvolta relatii cu clientii alocati, conform standardelor si procedurilor interne, cat si conform planificarii routing.
• Ofera solutii adaptate nevoilor clientilor.
• Intocmeste comenzile pentru clienti, respectand conditiile comerciale negociate si politica de acordare a bugetelor suplimentare.
• Promoveaza produsele si serviciile companiei prin vanzare telefonica.
• Verifica si analizeaza rapoartele privind discounturile, comenzile neconforme si restantele de produse.
• Rezolva reclamatiile, gestioneaza retururile si colaboreaza cu departamentele interne pe diferite actiuni.
• Solicita reconfirmari de discounturi de la producatori si se asigura de inregistrarea corecta a acestora impreuna cu echipa de Analiza Discount.

Telesales Representative

Bilingual

• Coordinate and manage all aspects required to obtain prescription drug coverage for patients
• Coordinate cases with insurance companies, physician offices and healthcare professionals to maximize reimbursement solutions
• Prepare and submit documentation and all related paperwork to insurance companies and public/federal funding programs
• Conduct means testing as required to maximize a patient’s prescription drug coverage
• Coordinate pharmacy processes required once funding has been secured
• Acquire and maintain an in-depth knowledge of public, private and federal funding mechanisms
• Responsible for reporting all adverse events to the appropriate departments
• Perform other duties and tasks as assigned from time to time

Bilingual Reimbursement Specialist

• Vyhledávat a oslovovat potenciální zákazníky, včetně zdravotnických profesionálů, lékáren, klinik a dalších zdravotnických zařízení.
• Vyvíjet a realizovat prodejní strategie s cílem splnit nebo překročit prodejní cíle.
• Prezentovat a předvádět zdravotnické produkty nebo služby klientům a zdůrazňovat jejich přínosy a využití.
• Budovat a udržovat pevné vztahy se stávajícími i potenciálními klienty.
• Poskytovat nadstandardní zákaznický servis – rychle reagovat na dotazy, připomínky a zpětnou vazbu.
• Sledovat trendy na trhu, aktivity konkurence a preference zákazníků a identifikovat příležitosti k růstu.
• Sbírat zpětnou vazbu od klientů a předávat poznatky týmu pro vývoj nebo zlepšování produktů.
• Zajišťovat, aby veškeré prodejní aktivity byly v souladu s oborovými regulacemi a interními politikami společnosti.
• Vést přesné záznamy o prodejních aktivitách, interakcích s klienty a výkonnostních metrikách.
• Připravovat pravidelné reporty o prodejní výkonnosti a situaci na trhu.

Sales Representative

Solutions Engineer

• Design end-to-end solutions across the logistics order-to-cash lifecycle
• Deliver architecture across order capture, planning, execution, and financial processes
• Design integration across ERP, portals, Salesforce, TMS, route planning, inventory, monitoring, and driver/vehicle systems
• Define API-first architecture across internal and external platforms
• Design event-driven systems for real-time orchestration and tracking
• Ensure timely, accurate, and trusted data across systems
• End-to-end platform and integration architecture
• Design how multiple platforms operate as a cohesive ecosystem
• Define integration patterns across systems using APIs and events
• Support cloud migration and cloud-first architecture decisions, ensuring solutions are scalable, secure, resilient, and aligned to enterprise standards. Enable interoperability with vendors and third party tools
• Maintain a holistic architecture view across domains
• Partner with engineering and delivery teams
• Provide guidance that enables progress without over-engineering
• Upholding best-practice in architecture methods and standards
• Define solution artifacts and architecture documentation that are connected through AI to code and the delivery pipeline, and that can evolve iteratively with each release
• Contribute to reusable patterns and enterprise standards

Solutions Architect II

Product Manager

• Lead a transportation product group composed of multiple product domains, with Product Owners reporting into this role.
• Co‑own the vision and multi‑year roadmap for each product domain, working in close partnership with the business in a “two-in-a-box” model and the respective Product Owners.
• Ensure alignment between individual product roadmaps and the overarching transportation strategy, driving cohesive, end‑to‑end outcomes across the product group.
• Provide direction, coaching, and governance to Product Owners, enabling strong product management discipline, clear prioritization, and high-quality delivery.
• Operate as a peer to other Product Group Managers, jointly shaping the company-wide product vision and roadmap strategy.
• Collaborate closely with peers to: Align roadmaps and sequencing across interdependent product groups Manage cross-domain dependencies and integration points Ensure consistent product management practices and standards Support cohesive, end‑to‑end user and operational experiences Contribute to portfolio-level decision making, helping to balance investment, innovation, and platform health across the broader GDATS product landscape.

Group Product Manager – Transportation

Business Analyst

• Frame problems and turn them into decision-ready understanding
• Partner with business stakeholders, product teams, architects, and engineers to understand objectives, challenges, and opportunities
• Facilitate structured requirements gathering using workshops as well as modern techniques, including AI-assisted analysis and synthesis
• Create clear, testable user stories, acceptance criteria, and supporting documentation aligned to product delivery
• Define and document end-to-end business processes
• Develop current-state and future-state process flows using appropriate methodologies (e.g., BPMN, swimlanes)
• Analyze processes to identify inefficiencies, risks, and opportunities for optimization
• Ensure alignment between process design, system capabilities, data flow, and operational realities
• Design user-centered solutions
• Create wireframes, mockups, and high-quality clickable prototypes to visualize and validate solution concepts with real users and stakeholders
• Collaborate with UX/UI and product teams to ensure designs meet user needs and business goals
• Facilitate stakeholder walkthroughs and validation of proposed designs
• Enable high-quality delivery
• Act as a liaison between business and technology teams, ensuring shared understanding throughout the delivery lifecycle
• Support backlog creation, refinement, and prioritization within agile delivery models
• Work closely with engineering and testing teams to ensure requirements are well understood, complete, and testable
• Leverage AI and modern tools to enhance analysis
• Continuously explore new techniques to improve analysis effectiveness and delivery outcomes, such as orchestrating governed AI agents for research synthesis and journey mapping
• Drive continuous improvement
• Identify opportunities to improve business processes, tools, and ways of working
• Promote best practices in business analysis, documentation, and stakeholder engagement, including mentorship of level I analysts.
• Contribute to the evolution of the Architecture and Analysis capability within GDATS.

Business Solutions Analyst III

Operations

• Own global operational alert communication—ensuring clarity, consistency, and enablement of timely and effective decision-making across the network.
• Act as a central coordination point for global requests—reviewing, guiding, structuring consistent responses across all of our offices
• Shape and continuously improve how we communicate across the global network
• Drive alignment across functions and regions on standards, priorities, and messaging
• Enable execution through structured content and tools (e.g. SharePoint, templates, content organization)
• Contribute as an SME to projects and initiatives, bringing solution-oriented thinking and hands-on execution

Global Network Coordinator – Operations Communication and Data

Customer Success Manager

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within established guidelines.
• Attend weekly sales meetings to keep informed on new products and changes within the industry.
• Process orders for assigned territory.
• Monitor backorder status for accounts.
• May gather information regarding assigned territory or accounts and share necessary information with TM partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company.
• Support general queue sales calls.
• Minimal travel requirements.

Customer Engagement Representative

QA Engineer

• Participate in implementing quality assurance requirements and rules across various departments (maintenance, logistics).
• Assist operational teams in achieving quality objectives.
• Ensure compliance with company rules and the application of quality procedures.
• Ensure adherence to pharmaceutical and site quality procedures; participate in drafting related documentation.
• Participate in implementing 5S methodology across different areas of the company.
• Ensure compliance with procedures and processes for the validation and qualification of processes and equipment.
• Participate in internal audits.
• Draft procedures and develop and deliver training sessions.

Quality Assurance

Business Development Rep

• Create and update dashboards
• Monitor field performance KPIs
• Create and update meeting and appointment materials
• Occasional sales tasks (phone outreach, field visits, merchandising)

Apprenticeship – Business Development

Account Manager

• Serves as the primary point of contact for HCP to support navigation of PSP requirements.
• Acts as a liaison between PSPs, healthcare providers to relay important updates, requirements, and any changes in the patient support process.
• Facilitates the flow of information between all parties involved to streamline the patient support journey.
• Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs.
• Provides triage support of information on PSPs and facilitates the access to PSP services needed.
• Collects necessary patient information and clinical data.
• Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist.
• Assists patient with pharmacy services, when needed.
• Monitors patient journey and addresses barriers or delays.
• Provides proactive assistance to resolve issues and escalates accordingly.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Coordinates required medical notes for PSP to complete reimbursement coverage for patient.
• Receives and reviews documents from PSPs.
• Confirms outcome of reimbursement navigation.
• Identifies process improvement to facilitate exchange of information.
• Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines and as per required standards.
• Plans travel into Physician's office on an agreed upon schedule.
• Attends scheduled Continuous Medical Education events and reports new activities.
• Provides in service presentation to KOL physicians.
• Fulfill other duties and tasks as assigned, including potential on-call responsibilities.

Program Relations Manager

• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects
• Demonstrate in depth knowledge of rare disease program offerings
• Exhibit in depth knowledge of public/private and federal funding mechanisms
• Coordinate cases with physician and healthcare professionals
• Manage all aspects required to obtain prescription drug coverage for patients
• Institute Financial Means Test to maximize patient’s prescription drug coverage