Business Solutions Analyst III

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Business Solutions Analyst optimizing business processes and strategies using AI tools at Cencora. Collaborating with cross-functional teams to enhance service delivery in healthcare logistics.

Posted 6/13/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Frame problems and turn them into decision-ready understanding
Partner with business stakeholders, product teams, architects, and engineers to understand objectives, challenges, and opportunities
Facilitate structured requirements gathering using workshops as well as modern techniques, including AI-assisted analysis and synthesis
Create clear, testable user stories, acceptance criteria, and supporting documentation aligned to product delivery
Define and document end-to-end business processes
Develop current-state and future-state process flows using appropriate methodologies (e.g., BPMN, swimlanes)
Analyze processes to identify inefficiencies, risks, and opportunities for optimization
Ensure alignment between process design, system capabilities, data flow, and operational realities
Design user-centered solutions
Create wireframes, mockups, and high-quality clickable prototypes to visualize and validate solution concepts with real users and stakeholders
Collaborate with UX/UI and product teams to ensure designs meet user needs and business goals
Facilitate stakeholder walkthroughs and validation of proposed designs
Enable high-quality delivery
Act as a liaison between business and technology teams, ensuring shared understanding throughout the delivery lifecycle
Support backlog creation, refinement, and prioritization within agile delivery models
Work closely with engineering and testing teams to ensure requirements are well understood, complete, and testable
Leverage AI and modern tools to enhance analysis
Continuously explore new techniques to improve analysis effectiveness and delivery outcomes, such as orchestrating governed AI agents for research synthesis and journey mapping
Drive continuous improvement
Identify opportunities to improve business processes, tools, and ways of working
Promote best practices in business analysis, documentation, and stakeholder engagement, including mentorship of level I analysts.
Contribute to the evolution of the Architecture and Analysis capability within GDATS.

Requirements

What you’ll need

Proven experience as a Business Analyst in complex, global, technology-driven environments where you have led the analysis on a complex, feature-rich program
Strong experience in requirements elicitation, documentation, and management
Track record of successfully creating business process flows, wireframes, and prototypes
Familiarity with agile methodologies and product-based delivery models
Experience working closely with engineering, architecture, and product teams
Exposure to AI-powered tools for analysis, documentation, or workflow optimization is highly desirable
Experience in logistics, supply chain, or regulated industries is advantageous.

Benefits

Comp & perks

Benefit offerings outside the US may vary by country and will be aligned to local market practice.
Flexible and hybrid working arrangements apply in line with World Courier policies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements elicitationdocumentationbusiness process flowswireframesprototypesBPMNagile methodologiesAI-assisted analysisjourney mappingstakeholder engagement

Soft Skills

problem framingcollaborationfacilitationcommunicationmentorshipcontinuous improvementanalytical thinkinguser-centered designstakeholder managementdecision-making