Représentant du service à la clientèle

Recruiting.com

Customer Service Representative in a remote role at Cencora focusing on processing orders and answering customer inquiries. Collaborating with internal departments to ensure customer satisfaction and smooth operations.

Posted 6/18/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$41,800 - CA$64,350 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPDNSLDAPwireless systemsVPNCisco firewallsorder entry systemsMicrosoft applicationsMicrosoft OutlookMicrosoft Excel

Soft Skills

problem solvingmulti-taskingattention to detailwork ethicsense of responsibilityteamworkindependencecommunicationcustomer servicesuggesting improvements

Tools & Technologies

Microsoft WordMicrosoft PowerPointInternet Explorerfaxe-mailphonecustomer service operationsbackorder managementremote supportinternal communication

Certifications & Qualifications

Microsoft Certified Systems Engineer (MCSE)MS MCDST certification

Industry Keywords

customer servicetechnical assistanceoffice supportprocedureswork instructionsinternal departmentsexternal customerscomplaints managementfast-paced environmentpost-secondary education

Tech Stack

Tools & technologies

DNSFirewallsTCP/IP

About the role

Key responsibilities & impact

Provide technical assistance and office support to internal and remote associates
Process orders received via fax, e-mail, and phone on a daily basis
Communicate with multiple external and internal customers
Adhere to all procedures and work instructions in performing the job
Communicate with various internal departments for customer/product-related issues
Maintain accurate information regarding backorders
Responsible for providing customers with accurate answers to questions and complaints regarding shipments and services
Suggest improvements to customer service operations
Other tasks as assigned

Requirements

What you’ll need

0-2 years experience in a customer service role
Post-secondary education or equivalent in a related discipline
Microsoft Certified Systems Engineer (MCSE) or MS MCDST certification
Strong experience with TCP/IP, DNS, LDAP, wireless systems, and practical knowledge of VPN and Cisco firewalls
Fluent in English and French mandatory
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)
Strong proficiency in order entry systems
Excellent problem solving ability
Ability to multi-task in a fast-paced environment
Strong work ethic, sense of responsibility, high level of attention to detail
Ability to work in a team and independently with minimal supervision

Benefits

Comp & perks

Health insurance
Paid parental leave
Paid caregiver leave
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Comprehensive suite of benefits targeting physical, emotional, financial, and social wellness