Customer Engagement Representative

Recruiting.com

Customer Engagement Representative handling sales strategies and customer service issues for Cencora’s distribution services in the US. Supporting accounts, processing orders, and contributing to revenue growth with a focus on animal health.

Posted 6/6/2026full-timeRemote • Montana, South Carolina, South Dakota • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
Assist accounts with the return of incorrect or damaged merchandise within established guidelines.
Attend weekly sales meetings to keep informed on new products and changes within the industry.
Process orders for assigned territory.
Monitor backorder status for accounts.
May gather information regarding assigned territory or accounts and share necessary information with TM partner.
Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company.
Support general queue sales calls.
Minimal travel requirements.

Requirements

What you’ll need

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree preferred.
1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment preferred.
Knowledge and proficiency in explaining, selling, and administering products.
Ability to speak effectively in individual or group situations.
Customer service orientation, sensitive and responsive to customer needs.
Demonstrates a sense of urgency and self-motivation towards achieving goals.

Benefits

Comp & perks

Health insurance
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategiescustomer serviceorder processingproduct knowledgeveterinary technologyanimal healthagricultural degreecall center experiencesales order managementbackorder monitoring

Soft Skills

communicationcustomer service orientationsensitivity to customer needsself-motivationsense of urgencyprofessional attitudeteam collaborationproblem-solvingrelationship buildingeffective speaking

Certifications

Associate’s degree in Veterinary TechnologyBachelor’s degree in animal health