Enterprise Account Executive
Rithum
SFDC
Spécialiste en Soins Personnels, Bilingue / Bilingual Personal Care Specialist
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Servir de principale personne-ressource pour les patients / Key point of contact for patients
- Communiquer avec les patients pour recueillir de l’information et les renseigner sur les services offerts par le programme / Contact patients to gather information and educate patients on program services
- Servir d’expert en remboursement dans le territoire qui lui est confié / Be a reimbursement expert in his/her assigned caseload territory
- Renseigner les patients sur les services du programme, y compris formation sur l’auto-injection, options en matière de pharmacie et soutien au remboursement / Educates the patient on program services, including injection training, pharmacy options, and reimbursement support
- Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement / Ensure coordination of patient services in a timely manner resulting in rapid and continuous access to therapy
- Travailler en collaboration avec les autres membres de l’équipe pour coordonner le cheminement du patient et assurer l’intégration du patient / Works collaboratively with other team members to coordinate the patient journey and ensure patient onboarding
- Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d’assurance du médicament d’ordonnance / Manage all aspects of coverage to maximize and maintain prescription drug coverage
- Interagir régulièrement avec les compagnies d’assurance, les pharmacies et d’autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement / Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
- Coordination des ordonnances (initiales et renouvellements) / Coordination of prescriptions (initial and renewal)
- Signaler les effets indésirables / Adverse Event reporting
- Other ad hoc duties as assigned
- 12 Month Contract
Requirements
- Diplôme d’études postsecondaires ou grade d’associé ou une combinaison équivalente d’études et d’expérience
- Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec)
- Expérience du service à la clientèle
- Atouts : Baccalauréat
- Expérience dans le domaine du remboursement par des tiers publics ou privés, du contexte de centres d’appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l’industrie pharmaceutique ou toute expérience connexe
- Compréhension de l’information médicale
- Connaissances des programmes de remboursement publics, privés et fédéral
- Expérience de l’utilisation du système CRM
- Connaissance de SalesForce.com
- Bonnes aptitudes de gestion de projets
- Exceptional customer service skills and phone etiquette
- Detail and result oriented
- Strong analytical and organizational skills
- Excellent time management skills & sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Ability to manage multiple tasks and priorities at once
- Ability to communicate effectively both orally and in writing and in both English and French
- Strong computer skills and knowledge of Microsoft Office
- Ability to adapt to change and ambiguity
- Adhere to Performance Standards and Procedures required by the program
- May have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams
Benefits
- Compensation, benefits, and resources that enable a highly inclusive culture
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs and professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
reimbursement expertisecustomer service experiencemedical information understandingknowledge of public and private reimbursement programsproject management skillsanalytical skillsorganizational skillstime management skillsSalesForce.comCRM system usage
Soft skills
bilingual (English/French)exceptional customer service skillsdetail-orientedability to collaborate effectivelyability to work autonomouslyability to manage multiple taskseffective communication skillsadaptability to changesense of urgencyphone etiquette
Certifications
postsecondary diplomaassociate degreebachelor's degree (asset)
