Technical Account Manager

Trivium Packaging

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States • Illinois

✨ AI Apply

SeniorLead

SFDC

About the role

Manage all assigned commercial accounts, including account planning, forecasting, and inventory management
Act as primary liaison between customers and Trivium Customer Service, Technical, Engineering, R&D, Quality and Operations teams
Develop and design customer-centric strategies to increase long-term customer loyalty
Organize and lead customer collaboration and innovation workshops
Communicate and present the Trivium value proposition to customers
Secure new business by commercializing new projects and managing new customer qualifications and commercialization
Lead or support long term supply agreement negotiations and recommend product simplification/standardization
Prepare and deliver sales and technical presentations, periodic customer technical and sales reports, and forecasts
Identify and capture consumer and market insights, growth opportunities, and customer priorities
Participate in internal weekly and monthly calls and ensure assignments meet standards and deadlines
Recommend budget and R&D appropriations and attend professional development training
Travel to customer sites and Trivium production facilities as required
Perform all other job duties as assigned

Bachelor's degree from a four-year college or university
Minimum 8 years of B2B industrial sales experience (preferably industrial-oriented food packaging)
Previous experience in a Key Account Manager role preferred
History of delivering customer value and acting as a trusted advisor
In-depth involvement in business strategy development and linking strategy to execution
Strong leadership skills
Highly skilled in negotiation techniques
Ability to build strong relationships across multiple functions with internal and external customers
Ability to drive customer focus with key stakeholders at all levels
Professional and strong business acumen
Willingness to work collaboratively in a team environment
Must be comfortable in office, factory, and warehouse environments
Proficiency with Microsoft Outlook, Word, Excel (pivot-table experience a plus) and PowerPoint
Experience with SalesForce.com or similar CRM tool
Bi-lingual (English and Spanish) is a plus
Positive attitude, strong work ethic, and integrity
Experience in customer collaboration and joint business planning
Willingness to travel to customer sites and Trivium production facilities