Consultant

• Represent RecordPoint as a Records Management and Information Governance Subject Matter Expert
• Engage with customers to guide adoption of the RecordPoint platform
• Build relationships and instill trust with clients regarding services and platform
• Stay up to date on records management, information governance and AI trends
• Troubleshoot and log tickets and provide client progress updates
• Conduct consultations to gather and document client requirements and success criteria
• Create and maintain standard solution designs and align designs to client needs
• Collaborate with development teams on enhancements or customisations
• Resolve issues during implementation and support project managers to overcome deployment challenges
• Evaluate and translate business requirements into business outcomes
• Train customers and team members; create and update user guides and technical documentation
• Drive multiple initiatives to completion, contribute to project planning, estimating and pre-sales as needed

Records and Information Management Consultant

Digital Consultant, Bilingual

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