RecordPoint

Project Manager

• The Project Manager (PM) will work closely with Account Managers to be a primary contact for our customers during the delivery phase, dedicated to overseeing the client engagement lifecycle from initiation to renewal.
• Develop and implement engagement strategies that align with client goals and RecordPoint’s offerings, ensuring strong positive customer experiences, satisfaction and retention.
• Build and maintain strong, long-lasting client relationships, acting as the main point of communication and managing client expectations throughout the engagement.
• Identify opportunities for expansion and upselling within the client accounts while ensuring the delivery of continuous value through our solutions and services.
• Possess the ability to manage multiple accounts simultaneously, demonstrating a strong focus on results and a proactive approach in a dynamic environment.
• Deliver implementation projects on-time and on-budget with a highly positive customer experience.
• Document, coordinate, and monitor implementation projects from kick-off through to production go-live.

Full-stack Engineer

• Engage in hands-on development across full Software Development Lifecycle.
• Participate in the design, delivery and documentation of RecordPoint solutions to customers.
• Support our Cloud based SaaS service and build an understanding of the deployment models for both RecordPoint Cloud & Hybrid solutions.
• Perform engineering analysis of product and provide sound decision making for software engineering and product development.
• Ensure technical designs are well documented, kept up to date and communicated across the engineering team.
• Ensure code is maintained and testable through automated testing frameworks.
• Keep abreast of technology trends and incorporate new standards and technology into the product where appropriate.
• Work alongside other engineers, participating in engineering meetings and assisting other team members where required.
• Develop your productivity skills by learning source control, editors, the build system, AI practices, and other tools as well as testing best practices.
• Become a subject matter owner of components within our architecture.

Software Engineer

Product Marketing

• Own the overarching product narrative across RecordPoint's full product portfolio — ensuring individual product stories are coherent, differentiated, and connect to a single, category-defining point of view.
• Define and continuously evolve the core problem narrative: the fundamental challenge your buyers face, why it matters now, and why RecordPoint is uniquely positioned to solve it.
• Ensure narrative consistency across every channel and touchpoint — website, analyst briefings, sales conversations, outreach sequences, RFP responses, and the event floor.
• Partner with the CMO on category-level positioning and ensure the product narrative is aligned with broader commercial objectives.
• Lead and develop the PMM team: set narrative standards, review output quality, and ensure the function operates as a continuous commercial engine rather than a series of launch moments.
• Contribute directly as a senior PMM for assigned products, modelling upstream-first practice: buyer research before asset production, win/loss before messaging refresh.
• Own PMM capability development, ensuring the team has the product knowledge, regulatory context, and buyer insight to produce narratives that convert in complex enterprise buying cycles.
• Run regular PMM reviews that surface objection patterns, assess what is resonating in the market, and drive continuous refinement of positioning.
• Build and maintain the framework through which product narratives are adapted into segment-specific go-to-market motions , grounded in the buyer's regulatory environment, procurement structure, and decision-making context.
• Ensure product narratives are co-developed with subject matter experts from across the business who bring deep domain knowledge of the industries and buyer personas RecordPoint serves.
• Hold the quality bar for vertical-specific content and messaging: every market-facing asset must make a buyer in that segment feel that RecordPoint understands their world before they have ever spoken to us.
• Lead the quarterly narrative review cycle — updating competitive intelligence, refreshing positioning, and ensuring the team is briefed and aligned ahead of analyst and market engagements.
• Own RecordPoint's Gartner, Forrester and IDC relationships at a strategic level — setting the briefing cadence, owning the narrative presented, and driving inclusion in the reports that matter most to enterprise buyers and the broader acquisition narrative.
• Lead or co-lead analyst briefings and inquiry calls, and coach PMMs on briefing quality and narrative clarity for their assigned product areas.
• Translate analyst feedback into actionable positioning improvements and share insights across marketing and product teams.
• Ensure the sales team is not just equipped with assets, but genuinely understands how to sell RecordPoint, including the value proposition, the competitive differentiation, the buyer's problem in their language, and how to navigate a complex, multi-stakeholder enterprise sale.
• Own the sales enablement program as a living, continuously updated function.
• Run regular sales readiness sessions that go beyond asset handoffs — including pitch practice, objection handling, competitive positioning, and value articulation for different buyer personas.
• Maintain a suite of enablement assets including competitive battlecards, vertical solution briefs, RFP response frameworks, objection-handling guides, case studies, and discovery question frameworks.
• Lead the go-to-market strategy and execution for product launches, ensuring positioning, sales readiness, analyst narrative, and market-facing content are all in place before the amplification moment runs.
• Ensure product launches are treated as system updates that strengthen the long-term market position, not standalone campaigns with a defined end date.
• Coordinate across PMMs, content, growth marketing, and the sales team to ensure every launch lands with narrative coherence and commercial impact.
• Partner with the CMO on narrative architecture, category positioning, and marketing's contribution to the commercial pipeline.
• Work with the Senior Content Marketing Manager to ensure flagship content programs reflect current product positioning and portfolio narrative.
• Brief the Growth Marketing team on narrative inputs required across demand generation, digital, and outreach programs to ensure the right content is flowing into the market at the right cadence.
• Collaborate closely with the sales team on what's resonating in the market, what objections are appearing, and what refinements are needed to positioning and the sales story.
• Support PR, partner enablement, and executive communications with portfolio-level narrative and product-specific collateral.

Product Marketing Manager

Customer Success Manager

• Engage with customers and colleagues to enable the successful adoption of RecordPoint software products.
• Deliver RecordPoint solutions and services to support successful product implementations, integrations, and migrations.
• Design and implement practical, scalable solutions that drive value quickly and effectively.
• Solve interesting technical problems, work with complex data and cloud environments, and collaborate with a high-performing team to deliver strong customer outcomes.

Consultant

• Deliver end-to-end implementations of the RecordPoint platform across multiple customer environments
• Take ownership of improving information governance, compliance, and data management outcomes
• Partner closely with customers to understand their needs, design scalable solutions, and ensure successful adoption of the platform
• Manage multiple concurrent projects while working across diverse industries and use cases

Records & Information Management Consultant

Onboarding Specialist

• Build trusted relationships with customers by understanding their business goals and technical requirements
• Conduct discovery sessions to gather, document, and validate client requirements
• Help customers define technical solutions that align with their needs and RecordPoint capabilities
• Understand customer success criteria and support delivery of positive implementation outcomes
• Design onboarding and implementation approaches that meet customer needs
• Help shape scalable, supportable, and best-practice technical solutions
• Deliver technical onboarding activities including configuration, connector deployment, integration, and migration support
• Design and manage migration and integration activities with internal technical teams, customer teams, and vendors
• Support deployments across cloud and Microsoft 365 environments
• Troubleshoot and resolve technical issues during implementation
• Train customers and internal team members on RecordPoint products and technical solutions
• Create and maintain technical documentation, deployment notes, runbooks, and user guides as required

Project Manager

Software Engineer

Product Marketing Manager

Customer Success Manager

Records & Information Management Consultant

Onboarding Specialist – Technical Consultant