RecordPoint

Content Marketing Manager

• Develop and execute a comprehensive content strategy aligned with business objectives, buyer journey stages, and go-to-market priorities.
• Own the editorial strategy and corporate narrative, ensuring consistent messaging across website, campaigns, social channels, PR, and sales materials.
• Create content frameworks that support awareness, demand generation, sales enablement, customer education, and retention.
• Maintain a content roadmap and editorial calendar aligned with marketing campaigns, product launches, and strategic initiatives.
• Ensure alignment between corporate storytelling and product messaging in partnership with Product Marketing.
• Use AI tools to analyze market trends, customer insights, competitor narratives, and search behaviour to inform narrative development and identify new content opportunities.
• Leverage AI-assisted research and analysis to strengthen content planning, topic selection, and editorial strategy.
• Lead the end-to-end development of high-impact content across multiple formats, including blog posts, thought leadership articles, whitepapers, research reports, case studies, website content, webinars, video, podcasts, and social media.
• Develop structured prompts, templates, and workflows that ensure AI-assisted content remains consistent with brand voice, messaging, and compliance requirements.
• Manage the full lifecycle of content creation, from idea generation and research through writing, editing, publishing, and promotion.
• Ensure all content meets editorial, brand, and quality standards, maintaining a consistent voice and narrative across channels.
• Collaborate with designers and external partners to produce visually compelling and engaging content assets.
• Repurpose and adapt core content assets into multiple formats and channels to maximize reach, engagement, and return on investment.
• Implement processes and tools that improve the efficiency and scalability of content production, including the responsible use of AI tools.
• Ensure all content is optimized for GEO/AEO so RecordPoint’s IP surfaces in leading AI and answer engines and supports emerging search behaviors.
• Oversee content distribution across website, email, social media, PR, and campaign channels.
• Work with Growth Marketing to integrate content into demand generation and campaign strategies.
• Continuously improve the content program through testing, experimentation, and optimization.

Senior Content Marketing Manager

Customer Success Manager

• Lead customer experience initiatives on a global scale.
• Shape and execute strategies that enhance customer satisfaction, loyalty, and retention.
• Own the post-handover customer journey for all direct accounts.
• Maintain oversight of partner-managed account outcomes.
• Drive Time to First Value (TTFV) discipline across the team.
• Ensure every account has a live, milestone-anchored outcomes plan.
• Maintain playbook currency by identifying gaps and execution blockers.
• Conduct CX Scorecard reviews and escalate indicators as needed.
• Manage, develop, and coach Customer Success Managers.

Customer Success Lead

Consultant

• Execute scheduled operational activities for assigned Success Plan customers (classifying records, supporting disposal processes, applying best practice patterns) according to runbooks and SLAs.
• Carry out health checks and system audits, performing remediation or escalate appropriately.
• Perform routine configuration and administration tasks for customer RM environments.
• Support onboarding activities for new Success Plan Customers: assist scoping, configuration, testing and transition to BAU under guidance of the lead.
• Deliver user enablement activities (workshops, training sessions, documentation) to drive adoption.
• Triage BAU requests, manage task execution and maintain timely updates in ticketing/ITSM systems; engage Support/Services/Product for escalations.
• Keep customer runbooks, configuration records and support notes accurate and up to date.
• Prepare materials and support Success Plan governance meetings (weekly/monthly/quarterly); record and follow up actions.
• Work collaboratively with team members to identify operational improvements to runbooks and processes.
• Follow RecordPoint and customer security, privacy and governance requirements at all times.

Managed Services Consultant – Success Plan

Account Executive

• Proactively identify, qualify, and close new business opportunities within enterprise and mid-market organizations in the Public Sector.
• Develop and maintain a healthy pipeline to consistently achieve sales quotas.
• Execute a verticalized ABM strategy for accounts within your vertical.
• Work closely with the SDR team, providing guidance on outreach strategies and collaborating on prospecting efforts.
• Partner with Marketing to effectively manage inbound leads and execute targeted outreach campaigns.
• Collaborate cross-functionally with Customer Success to ensure smooth customer onboarding and long-term satisfaction.

Account Executive, Public Sector

• Proactively identify, qualify, and close new business opportunities within enterprise and mid-market organizations in the Financial Services sector.
• Develop and maintain a healthy pipeline to consistently achieve sales quotas.
• Execute a verticalized ABM strategy for accounts within your vertical.
• Work closely with the SDR team, providing guidance on outreach strategies, collaborating on prospecting efforts, and sharing market insights to improve overall lead quality.
• Partner with Marketing to effectively manage inbound leads and execute targeted outreach campaigns.
• Collaborate cross-functionally with Customer Success to ensure smooth customer onboarding and long-term satisfaction.
• Provide insightful input to refine messaging, positioning, and GTM strategies for enterprise and mid-market clients.
• Use our state of the art Sales and Marketing technology stack to move prospects efficiently through the funnel.
• Deploy MEDDPICC to map out sales qualification stages and increase deal velocity.

Senior Content Marketing Manager

Customer Success Lead

Managed Services Consultant – Success Plan

Account Executive, Public Sector

Account Executive, Financial Services