Project Manager

RecordPoint

Project Manager ensuring successful delivery and client relationship management for RecordPoint's information management solutions. Focused on maximizing client value and driving positive outcomes.

Posted 5/29/2026full-timeBellevue • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

The Project Manager (PM) will work closely with Account Managers to be a primary contact for our customers during the delivery phase, dedicated to overseeing the client engagement lifecycle from initiation to renewal.
Develop and implement engagement strategies that align with client goals and RecordPoint’s offerings, ensuring strong positive customer experiences, satisfaction and retention.
Build and maintain strong, long-lasting client relationships, acting as the main point of communication and managing client expectations throughout the engagement.
Identify opportunities for expansion and upselling within the client accounts while ensuring the delivery of continuous value through our solutions and services.
Possess the ability to manage multiple accounts simultaneously, demonstrating a strong focus on results and a proactive approach in a dynamic environment.
Deliver implementation projects on-time and on-budget with a highly positive customer experience.
Document, coordinate, and monitor implementation projects from kick-off through to production go-live.

Requirements

What you’ll need

Have a minimum of five years' experience in client-facing roles, preferably with a background in enterprise software.
Have a BS/BA degree in a business/finance or IT discipline or equivalent work experience.
A strong track record of fostering long-term customer relationships and expanding customer accounts.
Have experience in delivering both waterfall and agile project methodologies.
Excellent communication (verbal and written) and interpersonal skills, capable of engaging effectively with diverse client stakeholders.
Strong analytical and strategic thinking skills, able to identify and leverage growth opportunities within customer accounts.
Proactive and enthusiastic about delivering positive customer outcomes.
A strong command of project management methods, business analysis, and work planning.
Strong financial skills, especially budget tracking and reporting.
Proficient computer skills including project management tools and fluency in Microsoft 365 tools.
A commitment to mentoring team members and enhancing team performance through constructive feedback and support.
Ability to monitor, evaluate, and provide feedback on the outputs and performance of workgroup members and take actions necessary for improvement.
Ability to plan and organize own workload / resources and that of others to ensure responsibilities and commitments are performed to agreed-upon standards and timelines.
Eagerness to engage in continuous improvement of RecordPoint business practices and customer outcomes.

Benefits

Comp & perks

Health, dental, and vision insurance
Competitive 401K matching programs
20 days of Personal Paid Time Off in addition to recognised public holidays.
Employee Share Options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysisbudget trackingwaterfall methodologyagile methodologystrategic thinkingclient engagementimplementation projectsaccount managementcustomer satisfaction

Soft Skills

communication skillsinterpersonal skillsanalytical skillsproactive approachrelationship buildingmentoringteam performance enhancementorganizational skillsresults-orientedcustomer focus