Rehabilitation Consultant
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$60,000 - CA$97,000 per year
Job Level
Mid-LevelSenior
About the role
- Work in partnership with Disability Case Managers (DCMs) in the management of disability claims towards resolution.
- Provide high quality rehabilitation services in collaboration with stakeholders including plan members, plan sponsors, internal partners and the member’s health care team.
- Engage plan members through open and respectful verbal and written communication to understand the medical, social, and personal dimensions of their workplace absence.
- Conduct assessments to obtain information and ensure a complete understanding of the absence and types of support required for vocational planning.
- Identify and manage medical and non-medical influencing factors pre- and post-disability, functional capability, as well as restrictions and limitations.
- Collaborate and provide high quality customer service to internal and external partners.
- Create action plans and communicate progress towards recovery.
- Develop and maintain outcome-focused case management plans to help clients return to work.
- Empower the client to take ownership of their health and recovery by providing them tools and resources.
- Identify opportunities to improve processes and customer service delivery.
Requirements
- Bilingualism (French, English) required for Quebec.
- Post secondary education with preference in Human and Health Science/Psychology or Sociology/Disability Management or vocational background.
- Regulated health care background or Training in vocational rehabilitation profession (CCRC, RRP, CVRP designation).
- NIDMAR Certification - Certified Return to Work Coordinator (CRTWC) or Certified Disability Group disability insurance experience.
- Experience with case management of complex claims.
- Excellent listening skills, capacity for empathy and ability to influence others.
- Excellent written and verbal communication skills; ability to adapt communication style for a range of needs.
- Effective interpersonal skills including negotiation and facilitation.
- Resourceful and collaborative with the ability to work independently and with self-direction.
- Able to manage time effectively and efficiently.
- Proactive, creative, and innovative case management skills.
- Stellar customer service skills.
- Computer literacy/savvy; knowledge of Microsoft Office Suite (Outlook, MS Teams), SharePoint, Internet, etc.
- Valid driver’s license and access to a vehicle.
Benefits
- Comprehensive benefits.
- Retirement & stock investment.
- Pay for performance reward.
- Wellness programs, benefits, and health incentives.
- Paid vacation based on experience and additional days to support family care and personal emergencies.
- Time off for enrichment experiences through a Sabbatical program.
- Investment in not-for-profit organizations that are important to you.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementvocational rehabilitationdisability claims managementassessmentsoutcome-focused planningcustomer servicecomplex claims managementrehabilitation servicesinfluencing factors managementprocess improvement
Soft skills
bilingualismlistening skillsempathycommunication skillsinterpersonal skillsnegotiationfacilitationresourcefulnessself-directiontime management
Certifications
CCRCRRPCVRPNIDMAR CertificationCertified Return to Work CoordinatorCertified Disability Group