Workflow Consultant
Roche
full-time
Posted on:
Location Type: Office
Location: Laval • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Develop and recommend optimized laboratory systems and processes for major customer sites.
- Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes).
- Collaborate with regional teams to craft compelling RFP responses that strategically position Roche for success.
- Conduct workflow and system demonstrations/presentations for key accounts.
- Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers.
- Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools.
- Conduct post-implementation analysis to assess the impact of system installations on customer operations.
- Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle.
- Continuously seek and develop opportunities/leads for further customer engagement, with a focus on areas beyond traditional workflow settings, such as general lab and in-hospital environments.
Requirements
- University Degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology (preferable, but not essential)
- 7+ years experience in a clinical chemistry laboratory or related experience is required.
- Medical Technology degree/certification is an asset.
- High-level of proficiency with Excel, PowerPoint or Google equivalents.
- Proficient level of English and fluency in French is required.
- Strong communication skills, executive presence and interpersonal skills.
- Ability to travel up to 30% annually (could vary depending on where the candidate is based).
Benefits
- Relocation benefits are not available for this posting.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
laboratory systemsworkflow improvementssimulation exercisesLEAN methodologyclinical chemistrydata analysisfinancial impact quantificationsustainable testing solutionscontinuous improvement
Soft skills
strong communication skillsexecutive presenceinterpersonal skillscollaborationcustomer engagement
Certifications
Medical Technology degree/certification