Senior Customer Success Manager
Filigran
Cyber Security
Senior Customer Success Manager
Recorded Future
full-time
Posted on:
Location Type: Office
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudCyber Security
About the role
- Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
- Drive product adoption across a diverse portfolio of the company’s top enterprise clients
- Execute client engagement strategy by delivering comprehensive Success Plans
- Manage and answer inquiries about the Intelligence Cloud, API/Integrations, and other services
- Identify, assess, and escalate account risk factors and orchestrate remediation efforts
- Collaborate across Intelligence Services, Onboarding, Training, Support, and Operations to scale solutions
- Learn platform, stay current on cybersecurity events, and build deep familiarity with customer security functions
- Regularly capture and internally share customers’ experience with Recorded Future
- Be accountable for overall customer health, ensuring high adoption, growth, and retention
Requirements
- Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience
- Demonstrated experience in Customer Success and enablement principles
- Strong understanding of Cyber/Information Security fundamentals
- Familiarity with Project Management processes, strategies, and methods
- Passion and drive for making customers happy and successful
- Positive, collaborative, and energetic attitude with a strong desire to make an impact
- Polished and professional approach for delivering customer engagements
- Experience designing and executing communications and/or customer success programs
- Superb communication skills with an ability to convey complex concepts to all levels of client personnel – from an analyst up to the CISO
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSaaSCybersecurityAPIIntegrationsProject ManagementSuccess PlansRisk AssessmentRemediationCustomer Engagement
Soft skills
CollaborationCommunicationCustomer FocusPositive AttitudeProfessionalismImpact OrientationAdaptabilityProblem SolvingInterpersonal SkillsEnergy
Certifications
Bachelor’s Degree
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