Global Omnichannel Customer Engagement Lead
Sobi - Swedish Orphan Biovitrum AB (publ)
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Filigran develops open-source solutions for proactive cyber threat management, trusted by over 6,000 organizations
- Senior Customer Success Manager responsible for customer success and satisfaction across EMEA
- Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
- Build strong, proactive relationships with EMEA customers
- Identify and support upsell and cross-sell opportunities with Sales
- Coordinate with internal teams to resolve customer issues and collaborate with Customer Support Engineers
- Collect and share customer feedback to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
Requirements
- 3+ years experience working in an operational cybersecurity role (CTI, CSIRT, SOC)
- Experience supporting French and EMEA customers
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience in Customer Success, Account Management, or a similar client-facing role is a plus
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English; French is a plus
