Area VP, Customer Success
Anaplan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Own and manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to expansion and renewal.
- Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
- Drive new business in France/South Central by securing new customers and logos through effective Customer Success and Professional Services approaches.
- Provide versatile consultancy across various business functions, leveraging Anaplan’s Platform across multiple industries and use cases.
- Lead and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
- Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
- Identify and capitalize on opportunities for customer adoption and expansion.
Requirements
- Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
- Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
- Familiarity with Agile methodology and strong contract negotiation and client management skills.
- Demonstrated ability to exceed metrics and improve processes.
- Proficient in managing large-scale teams across diverse geographies.
- A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
- Strong capability in scoping client engagements and managing complex issues.
- Strong capability in understanding, creating and deploying adoption and expansion motions in our installed base.
Benefits
- Our commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
- Reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Anaplancloud applications managementAgile methodologyEnterprise Performance Managementproject managementclient managementcontract negotiationsoftware project managementbusiness process managementtechnology consultancy
Soft skills
leadershipcommunicationcustomer successstakeholder managementteam managementproblem-solvingprocess improvementclient engagementself-sufficiency promotioncross-functional collaboration