Senior CRM Manager
Pretto
Intern – Client Success Specialist, French Speaking
Meltwater
internship
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Entry Level
About the role
- Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts
- Develop strong relationships with clients within the first 30 to 60 days of their subscription
- Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform
- Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges
- Construct and manage complex Boolean logic queries and analytics
- Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more
- Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform
- Drive user engagement by developing and executing tailored empowerment plans
- Coordinate and prioritize project tasks, manage timelines, and maintain project plans
- Communicate project status and deliverables effectively with internal and external teams to ensure client success
- Ensure client satisfaction through follow-up, responsiveness, and effective communication
- Track milestones and document client interactions and insights for future reference
Requirements
- Bachelor’s degree or currently enrolled in university (in any specialization)
- Previous experience in a client-facing software support role preferred, ideally within a software editing company, MarTech software, or a Digital Marketing Agency
- Ability to solve complex problems by breaking them down into logical components
- Empathy and ability to comprehend customer needs, quickly establishing strong relationships
- Business acumen and understanding of diverse departmental and industry requirements
- Exceptional organizational and project management skills
- Passionate about the digital ecosystem, online media, the social web, and big data
- Business proficiency in English & French
- The ability to legally work in the country of hire is required for this position.
Benefits
- Totaling 6 vacation days for a six-month internship.
- Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options.
- Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Boolean queriesdata collectionanalyticsreport creationdashboard designproject managementtroubleshootingclient traininguser engagement strategiesclient success
Soft skills
relationship buildingproblem solvingempathyorganizational skillscommunicationbusiness acumenproject coordinationresponsivenessadaptabilitycustomer needs comprehension
