Recite Me

Customer Success Manager

• Ensure seamless transition from sales to customer success and support onboarding of new clients
• Guide clients through the toolbar implementation process, working closely with sales and technical teams
• Maintain and support a portfolio of legacy accounts, ensuring client satisfaction and smooth renewals
• Provide responsive, high-quality customer service via email, phone, and virtual meetings
• Work with internal teams to troubleshoot implementation challenges and escalate technical issues when needed
• Track and update client information, implementation progress, and renewal timelines in CRM
• Assist in producing simple reports and usage summaries for clients
• Take ownership of retention and revenue growth targets and participate in account reviews
• Advocate for accessibility and help clients get the most from Recite Me solutions
• Work closely with the CSM Team Leader and collaborate with internal stakeholders

Customer Success Associate

Sales Development Rep

• Working closely with Business Development Executives to research, identify and engage new prospects, Cultivate relationships with key decision-makers and influencers to understand needs and product fit, Book meetings for Sales Executives to close ensuring all relevant information is shared, Hunting and developing new leads, identifying prospects, building relationships and understanding their drivers, Use of phone, email and social selling to maximise meetings booked, Compose engaging content tailored to audience, Time-management and prioritization of tasks, Listen and communicate effectively to influence outcomes

Sales Development Representative – Software, SaaS

Business Development Rep

• Our Sales Team is the engine of our business, the driver for growth, and the role of the Sales Executive is key to our continued success.
• It all starts with getting to know our product and the market. Working closely with our Lead Generators to research, identify, and engage new prospects. Using your savvy and sales acumen to nurture interest, book and deliver software demonstrations and manage qualified opportunities to a successful sale.
• Hunting and developing new leads, identifying prospects, building relationships, and understanding their drivers for doing business with us
• Presenting and requirement-gathering - capable of demonstrating product fit, removing objections, sharing knowledge, and influencing a positive outcome
• Building and managing a pipeline of qualified opportunities, forecast outcomes accurately, and pivot activity accordingly
• Negotiating - you are comfortable talking price and relating perceived ‘cost’ to our value proposition and closing with minimum ‘friction’
• Great story-telling, capable of composing engaging content with an understanding of what is relevant to a given audience (and why)
• Excellent time management, able to prioritize key tasks, and manage multiple conversations whilst never letting an opportunity slip

Business Development Executive, Software, SaaS

Account Manager

• Get to know product and market, work closely with Sales and Marketing; Hunt and develop new partner leads, identify value for both parties, build relationships; Requirement-gathering to identify product or partner fit, remove objections, ask great questions, share knowledge and influence; Presenting to partners and their networks/customers; Build and manage a pipeline of partner opportunities, work with Sales to forecast and pivot; Negotiate price and value with current and potential partners; Compose engaging content and storytelling for audiences; Manage technical discussions with 3rd parties to establish software integrations (advantageous); Excellent time-management and strong project planning

Customer Success Associate

Sales Development Representative – Software, SaaS

Business Development Executive, Software, SaaS

Partnerships Manager