Customer Success Associate
Recite Me
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
Tech Stack
WordPress
About the role
- Ensure seamless transition from sales to customer success and support onboarding of new clients
- Guide clients through the toolbar implementation process, working closely with sales and technical teams
- Maintain and support a portfolio of legacy accounts, ensuring client satisfaction and smooth renewals
- Provide responsive, high-quality customer service via email, phone, and virtual meetings
- Work with internal teams to troubleshoot implementation challenges and escalate technical issues when needed
- Track and update client information, implementation progress, and renewal timelines in CRM
- Assist in producing simple reports and usage summaries for clients
- Take ownership of retention and revenue growth targets and participate in account reviews
- Advocate for accessibility and help clients get the most from Recite Me solutions
- Work closely with the CSM Team Leader and collaborate with internal stakeholders
Requirements
- 2+ years’ experience in Customer Success, Account Management, Customer Service, or a related B2B role
- Strong organizational skills and attention to detail
- Confident, clear communicator (written and verbal) who can interact with stakeholders at different levels
- Ability to manage multiple implementation tasks at once and stay on top of deadlines
- Basic familiarity with websites and platforms (HTML, WordPress, or similar)
- Quick learner with a proactive, positive attitude
- Interest in Accessibility, Diversity, Inclusion, and the Digital World
- Experience in SaaS or Tech is a plus but not required
- Hybrid working setup with minimum 3 days in Reston, VA office (Sunset Hills Area)