RealTruck, Inc.

Procurement

• Lead the end-to-end marketing development of critical product categories within Off-Road Accessories business
• Focus on creating robust category strategies and roadmaps
• Launch new innovative products that address consumer needs and drive business growth
• Develop robust product roadmaps, crafting business cases, project scoping, and making trade-off decisions
• Lead the development of short/mid/long-term product strategies for complex categories
• Leverage sound, fact-based analysis and compelling storytelling
• Take ownership of on-going portfolio management across Off-Road Accessory product categories
• Transform consumer learnings, competitive research, and insights into new product concepts
• Collaborate closely with brand organization to ensure new product ideas fit seamlessly within brand consumer strategies
• Develop and maintain strong, trust-based relationships with all functional process partners

Senior Product Category Manager – Off-Road Accessories

Platform Engineer

• Own technical support and operational readiness for the contact center technology stack, including Amazon Connect, Kustomer, and any related AWS services, integrations, or tooling used by the contact center
• Serve as the primary technical owner for contact center platform reliability, supportability, observability, and incident response
• Configure, maintain, and troubleshoot Amazon Connect components, including contact flows, routing profiles, queues, hours of operation, prompts, numbers, agent experience, and related platform settings
• Configure, maintain, and troubleshoot Kustomer, including users, teams, queues, routing rules, workflows, business rules, integrations, reporting, and the agent experience
• Partner with Customer Service and eCommerce leadership to support business requirements for call routing, IVR behavior, agent workflows, reporting needs, and operational changes
• Support integrations across the contact center stack, including Amazon Connect, Kustomer, order management, customer data, analytics, workforce management, identity, telephony, and reporting platforms
• Establish and maintain platform monitoring, alerting, dashboards, logs, runbooks, escalation procedures, and operational documentation
• Own production support processes, including issue triage, root cause analysis, post-incident reviews, change control, and release coordination
• Partner with Security and Infrastructure teams to ensure appropriate access controls, IAM policies, encryption, audit logging, compliance posture, and data handling practices
• Work with AWS, implementation partners, and internal teams to resolve platform issues and manage vendor escalations
• Support disaster recovery, business continuity, failover planning, and platform resiliency testing for contact center operations
• Drive automation and infrastructure-as-code practices where appropriate for repeatable configuration, deployment, and environment management
• Translate technical platform limitations, risks, and support needs into clear communication for business and technology stakeholders
• Stay current with Amazon Connect, Kustomer, AWS contact center services, AI/automation capabilities, and cloud contact center best practices.

Senior Platform Engineer – AWS, Call Center

• Own technical support and operational readiness for the contact center technology stack, including Amazon Connect, Kustomer, and any related AWS services, integrations, or tooling used by the contact center.
• Serve as the primary technical owner for contact center platform reliability, supportability, observability, and incident response.
• Configure, maintain, and troubleshoot Amazon Connect components, including contact flows, routing profiles, queues, hours of operation, prompts, numbers, agent experience, and related platform settings.
• Configure, maintain, and troubleshoot Kustomer, including users, teams, queues, routing rules, workflows, business rules, integrations, reporting, and the agent experience.
• Partner with Customer Service and eCommerce leadership to support business requirements for call routing, IVR behavior, agent workflows, reporting needs, and operational changes.
• Support integrations across the contact center stack, including Amazon Connect, Kustomer, order management, customer data, analytics, workforce management, identity, telephony, and reporting platforms.
• Establish and maintain platform monitoring, alerting, dashboards, logs, runbooks, escalation procedures, and operational documentation.
• Own production support processes, including issue triage, root cause analysis, post-incident reviews, change control, and release coordination.
• Partner with Security and Infrastructure teams to ensure appropriate access controls, IAM policies, encryption, audit logging, compliance posture, and data handling practices.
• Work with AWS, implementation partners, and internal teams to resolve platform issues and manage vendor escalations.
• Support disaster recovery, business continuity, failover planning, and platform resiliency testing for contact center operations.
• Drive automation and infrastructure-as-code practices where appropriate for repeatable configuration, deployment, and environment management.
• Translate technical platform limitations, risks, and support needs into clear communication for business and technology stakeholders.
• Stay current with Amazon Connect, Kustomer, AWS contact center services, AI/automation capabilities, and cloud contact center best practices.

Senior Platform Engineer, AWS, Call Center

Account Executive

• traveling within the assigned territory visiting Dealers & Chrome Shops
• attending trade shows
• executing business plan and sales strategy that ensures attainment of corporate sales goals and profitability
• attending weekly Sales and various Meetings via phone/virtual means
• logging all Dealer calls in company CRM system within deadlines
• completing all expense reports each month in a timely manner
• maintaining dealer contact info in company CRM system for use in direct mailing
• maintaining planned activities on shared calendar 30 days in advance
• traveling regularly via automobile and airplane to visit Dealers, Chrome Shops, Trade Shows, and assigned events (some weekends required)
• achieving targeted goals for assigned sales channels and monthly Dealer visit quotas
• attending to customer expectations to maintain their satisfaction
• maintaining/presenting customer programs, policies, and promotional activities
• properly training Accounts on all products offered

Heavy Truck Sales Representative

Operations

• Lead the continuous improvement team and prioritize Safety, Quality, Delivery, Cost, and People losses
• Manage location-based CI leaders across all RealTruck locations
• Develop realistic/aggressive timetables and expectations for project completion
• Conduct regular project reviews and provide technical advice
• Act as a change leader in the business
• Design and build senior level lean training
• Conduct Lean training for employees at all levels
• Prepare and present C-Suite and board level reporting metrics and project status updates

VP – Lean Operations

Call Center Representative

• Achieve growth and hit sales targets by managing recruitment selection process
• Supervise a team of employees and provide input on hiring and disciplinary actions
• Review KPI and SLA reports to assess strengths and weaknesses of the sales team
• Manage sales team by providing counseling, coaching, and recommending process improvements
• Direct and coordinate performing sales activities as dictated by workload
• Ensure performance and quality assurance standards are met through monitoring sales calls and chats
• Provide technical guidance and expertise on questions concerning product fitment and pricing
• Coordinate training activities for sales team

Supervisor – Contact Center Sales

• Achieve growth and hit sales targets by managing recruitment selection process, objective setting, coaching, and performance monitoring of sales consultants
• Man age and supervise a team of employees
• Review KPI and SLA reports to assess the strengths and weaknesses of the sales team
• Manage the sales team by providing counseling, coaching, and recommending process improvements
• Direct, coordinate, and participate in performing sales activities as dictated by workload
• Set the tone and energy of the sales team utilizing proper motivation techniques
• Ensure performance and quality assurance standards are met through monitoring of sales calls and chats, coaching sessions, and regular meetings
• Provide sales consultants with approvals on pricing, returns, and fees
• Provide technical guidance and expertise on questions concerning product fitment, part identification, retailer installation assistance, and pricing
• Coordinate training activities for sales team

Analyst

• Develop, implement, and refine pricing strategies that maximize margin, volume, and long-term revenue objectives.
• Conduct in depth price elasticity, margin sensitivity, and profitability analyses.
• Build dynamic pricing models using historical data, market conditions, and demand forecasting.
• Evaluate promotional pricing, discount structures, rebate programs, and customer level profitability.
• Conduct scenario modeling to forecast financial outcomes under different pricing strategies.
• Analyze and interpret large sets of pricing and market data to identify trends, patterns, and opportunities for optimization.
• Create proofs of concept and test performance for permanent inclusion into our pricing and revenue management platform.
• Prepare executive ready presentations that articulate insights, assumptions, risks, and strategic recommendations.
• Identify opportunities to streamline pricing processes, improve data quality, and enhance overall pricing capabilities within the organization.
• Work closely with cross functional teams and provide analytical support for new product introductions, cost changes, commercial policies, and contract negotiations

Senior Pricing & Revenue Analyst

Compliance

• Build, execute, and improve the companies global Free Trade Agreement programs
• Lead Bill of Material (BOM) analysis, origin determinations, and supplier data validation
• Ensure compliance, audit readiness, and duty optimization
• Conduct customs entry audits, identify compliance gaps, and drive solutions
• Partner with IT, procurement, and operations to improve data integrity and reporting capabilities
• Provide training and guidance on trade compliance requirements

Senior Trade Compliance Analyst

Customer Support

• Support the management of incoming calls, e-mails, and chats
• Help develop brand identity with new and existing customers
• Classify and assess customers’ needs to achieve satisfaction
• Provide support to all areas pertaining to customer service
• Examine, analyze, and document relevant details for accurate data entry
• Provide exceptional service across multiple channels (phone, email, web, chat, social)
• Answer general inquiries on pricing, orders, minor install issues, and warranty
• Maintain a positive, empathetic, and professional demeanor at every touchpoint
• Keep records of customer interactions, transactions, comments, and complaints
• Display accountability by following instructions and applying feedback to improve performance

Senior Product Category Manager – Off-Road Accessories

Senior Platform Engineer – AWS, Call Center

Senior Platform Engineer, AWS, Call Center

Heavy Truck Sales Representative

VP – Lean Operations

Supervisor – Contact Center Sales

Supervisor – Contact Center Sales

Senior Pricing & Revenue Analyst

Senior Trade Compliance Analyst

Customer Service Representative