RealTime eClinical Solutions

DevOps Engineer

• Own the platform architecture and technical roadmap for infrastructure, deployment, observability, and the AI platform
• Set the engineering standards, patterns, and golden paths for infrastructure as code, CI/CD, and AI tooling
• Act as hands-on technical authority and mentor to engineers across teams
• Manage all cloud infrastructure as code in Terraform
• Enforce policy-as-code to meet security and cost guardrails
• Design and deploy AWS infrastructure for performance, availability, recoverability, and security
• Build and operate CI/CD pipelines for large-scale applications on AWS
• Own release management and rollback
• Lead the SLI/SLO/SLA program and manage error budgets
• Provision and operate the AI/ML platform
• Operate and support the agentic and MCP tooling used across engineering and operations
• Manage cloud cost (FinOps)

Principal DevOps Architect

Data Engineer

• Define and drive the data science and AI roadmap, aligning model development priorities with business objectives and product strategy.
• Lead end-to-end delivery of ML and AI solutions — from problem framing, data discovery, and model design through validation, deployment, and performance monitoring.
• Translate ambiguous business problems into well-scoped data science workstreams, identifying quick wins alongside longer-term strategic initiatives.
• Champion best practices in model development, including versioning, documentation, validation, and observability.
• Design and implement NLP pipelines for use cases such as entity extraction, semantic mapping, classification, and retrieval-augmented generation (RAG).
• Build and maintain forecasting and predictive models to support operational and strategic decision-making.
• Apply statistical and machine learning methods to identify root causes of process inefficiencies and data quality issues.
• Develop reusable data pipelines, crosswalk tables, and transformation workflows that support scalable, cross-functional data products.
• Conduct current-state assessments of data architecture, sources, and quality; define future-state data models and governance standards.
• Develop and maintain KPI reporting frameworks and dashboards that enable performance monitoring and data-driven decision-making.
• Apply process optimization methodologies (e.g., Lean Six Sigma) to identify bottlenecks, reduce cycle time, and improve data accuracy.
• Ensure analytical outputs are accurate, auditable, and aligned with regulatory and compliance requirements (e.g., HIPAA, GDPR).
• Partner closely with Product, Engineering, and business stakeholders to clarify requirements, validate feasibility, and define measurable success criteria.
• Communicate complex analytical findings and model outputs clearly to both technical and non-technical audiences, including executive stakeholders.
• Define value-realization strategies for data and AI investments, ensuring ROI is tracked through improved search, reporting, and operational insight.
• Mentor data analysts and junior data scientists through pairing, design reviews, and structured technical guidance.
• Lead knowledge transfer of owned models, pipelines, and analytical frameworks to ensure team resilience and continuity.
• Drive a culture of continuous learning, analytical rigor, and responsible AI within the data science function.

Principal Data Engineer

Learning and Development

• Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines
• Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality
• Lead regularly scheduled virtual role-based training sessions with customers
• Create new and improve existing curriculum within the RealTime University and/or LMS system
• Train customers and internal teams on new systems and product updates
• Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy
• Create, document, measure, and report on the effectiveness of a Trainer program
• Foster a creative, positive, efficient, and collaborative team working environment
• Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
• Share best practices and contribute ideas on ways to resolve problems
• Improve processes and procedures to serve the customer better and/or improve productivity
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule

Training Specialist

Art Director

• Lead, coach, and inspire a talented team of instructional designers and trainers to achieve their full potential
• Oversee the development and delivery of impactful training programs, learning modules, and customer enablement content for Realtime customers and employees
• Responsible for Learning Management System and Customer Community software implementations, post-implementation maintenance, and ongoing management of these critical systems
• Build and implement revenue-generating training programs, including advanced learning modules, specialized workshops, and targeted educational offerings
• Establish and manage the overall Learning & Development budget, aligning expenditures with organizational goals and ensuring cost-effective operations
• Collaborate with internal stakeholders, including Product, Sales, Customer Success, Support, and Marketing teams, to ensure educational programs align with business goals and customer needs
• Coordinate the design and delivery of comprehensive training solutions for diverse audiences, utilizing virtual sessions, eLearning, and blended learning approaches to maximize engagement and effectiveness
• Develop and execute a comprehensive customer certification program that ensures thorough training, skill validation, and industry-recognized credentials
• Ensure the production of high-quality content that reflects best practices in adult learning and focuses on customer success
• Proactively engage with clients to ensure their training needs are fully met, and their feedback is continuously integrated into the corporate learning and development strategy to drive improvement
• Create comprehensive onboarding training for RealTime new hires, ensuring they gain a thorough understanding of the RealTime suite of products
• Develop scalable education offerings, such as live workshops, webinars, e-learning modules, and certification programs
• Stay current with industry trends in learning technologies and methodologies, particularly in the SaaS and software training sectors
• Create and execute a strategic vision for the customer learning experience, enhancing both new user onboarding and ongoing education
• Promote Learning & Development initiatives both internally and externally to establish RealTime as a technology leader
• Monitor, assess, and continuously improve the impact of training programs to ensure they meet evolving customers and business needs
• Drive customer lifetime value and Net Revenue Retention growth through higher product adoption, customer satisfaction, and overall health scores
• Design a scalable process to support and engage with a rapidly growing customer base
• Establish a system for tracking and forecasting operational metrics for the Customer Success team, measure effectiveness, and optimize across all stages of the customer success journey
• Responsible for continuous improvement of the customer success journey
• Develop executive-level relationships with our key customers
• Deliver meaningful strategic and tactical recommendations to executive leadership on customer trends and health

Director of Learning Design – Development

Security Operations

• Owns the security, availability, and compliance of the systems.
• Operate and evidence the controls required for SOC 2 Type 2 and HIPAA.
• Maintain the risk register and run an annual risk assessment.
• Enforce least privilege access across corporate and production systems.
• Manage cloud hosting vendors and environment changes.
• Monitor the security of corporate and cloud environments.
• Manage the team providing technical support to employees.
• Design and manage the disaster-recovery and business-continuity process.

Director of IT – Security Operations

Accounting Manager

• Review, evaluate, and resolve billing process issues and revenue collections.
• Maintain preparation of statements and invoices and resolve discrepancies in accounting records.
• Monthly Reconciliations for the Banks, Deferred Revenue, and Deferred Expenses.
• Assist in the monthly closing process Payroll processing (Bi-weekly and Semi-monthly payrolls)
• Ensure compliance with company policies and procedures, as well as state and federal regulations.
• Supervise the billing and assist in hiring, training, and reviewing the performance of staff.
• Processes documents related to expenses.
• Contribute to the maintenance of accounting data and provide support as needed to the accounting department.
• Manage various forms of accounting data, such as that related to accounts payable and accounts receivable.
• Must communicate intelligently and effectively at all levels of the organization with a high accounting and customer service orientation.
• Assist with GAAP financial statements through document preparation, integrity validation, and reconciliation processes.
• Participate in the development of policies and procedures.
• Ensure compliance with established policies and procedures and make recommendations for changes and improvements.
• Perform ad-hoc analysis and assist with the execution of special projects as needed.
• Identify opportunities to improve existing accounting processes and strengthen internal controls.
• Organize work, set priorities, and meet critical deadlines.

Principal DevOps Architect

Principal Data Engineer

Training Specialist

Director of Learning Design – Development

Director of IT – Security Operations

Accounting Supervisor