Director of Learning Design – Development

RealTime eClinical Solutions

Director of Learning Design & Development overseeing educational programs and content creation at RealTime eClinical Solutions. Leading a team to enhance SaaS customer adoption and success through innovative training.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning and Development, with a strong focus on instructional design, training program implementation, and Learning Management System management within a SaaS environment. Proven ability to lead teams, manage budgets, and drive strategic initiatives that enhance customer success and engagement.

Highest-signal resume keywords

Learning Management System (LMS) ImplementationInstructional Design MethodologiesTeam Leadership and MentoringBudget Management and ForecastingCustomer Success Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignTraining Program DevelopmentProject ManagementAdult Learning PrinciplesSaaS Training ImplementationCustomer Certification Program DevelopmentELearning Module CreationBlended Learning ApproachesRevenue-Generating Training ProgramsOperational Metrics Tracking

Soft Skills

Client Service OrientationCollaborationProactive EngagementStrategic ThinkingFlexibility

Tools & Technologies

Learning Management Systems (LMS)Customer Community SoftwareELearning PlatformsVirtual Training ToolsWebinar Software

Industry Keywords

Learning and DevelopmentCustomer SuccessSaaSTraining SolutionsAdult Learning

About the role

Key responsibilities & impact

Lead, coach, and inspire a talented team of instructional designers and trainers to achieve their full potential
Oversee the development and delivery of impactful training programs, learning modules, and customer enablement content for Realtime customers and employees
Responsible for Learning Management System and Customer Community software implementations, post-implementation maintenance, and ongoing management of these critical systems
Build and implement revenue-generating training programs, including advanced learning modules, specialized workshops, and targeted educational offerings
Establish and manage the overall Learning & Development budget, aligning expenditures with organizational goals and ensuring cost-effective operations
Collaborate with internal stakeholders, including Product, Sales, Customer Success, Support, and Marketing teams, to ensure educational programs align with business goals and customer needs
Coordinate the design and delivery of comprehensive training solutions for diverse audiences, utilizing virtual sessions, eLearning, and blended learning approaches to maximize engagement and effectiveness
Develop and execute a comprehensive customer certification program that ensures thorough training, skill validation, and industry-recognized credentials
Ensure the production of high-quality content that reflects best practices in adult learning and focuses on customer success
Proactively engage with clients to ensure their training needs are fully met, and their feedback is continuously integrated into the corporate learning and development strategy to drive improvement
Create comprehensive onboarding training for RealTime new hires, ensuring they gain a thorough understanding of the RealTime suite of products
Develop scalable education offerings, such as live workshops, webinars, e-learning modules, and certification programs
Stay current with industry trends in learning technologies and methodologies, particularly in the SaaS and software training sectors
Create and execute a strategic vision for the customer learning experience, enhancing both new user onboarding and ongoing education
Promote Learning & Development initiatives both internally and externally to establish RealTime as a technology leader
Monitor, assess, and continuously improve the impact of training programs to ensure they meet evolving customers and business needs
Drive customer lifetime value and Net Revenue Retention growth through higher product adoption, customer satisfaction, and overall health scores
Design a scalable process to support and engage with a rapidly growing customer base
Establish a system for tracking and forecasting operational metrics for the Customer Success team, measure effectiveness, and optimize across all stages of the customer success journey
Responsible for continuous improvement of the customer success journey
Develop executive-level relationships with our key customers
Deliver meaningful strategic and tactical recommendations to executive leadership on customer trends and health

Requirements

What you’ll need

Learning and development professional with at least 10 years of experience
5+ years of experience in a senior L&D leadership role
Bachelor’s degree in education, Instructional Design, Learning and Development, or a related field, or equivalent experience
Extensive background in instructional design, training, and implementing Learning Management Systems (LMS) within a SaaS environment, including ongoing system management
Direct experience driving strategic learning initiatives from concept through to execution, with a strong understanding of adult learning principles and instructional design methodologies
Demonstrated experience managing and mentoring teams of learning professionals, fostering collaboration, and guiding the development of effective learning programs for diverse audiences
Experience managing a P&L statement, including budgeting and forecasting
Committed to delivering high levels of client service
Excellent project management skills, with the ability to manage multiple projects simultaneously while balancing competing priorities
Self-motivated, proactive, and able to exercise discretion, sound judgment, and flexibility while maintaining confidentiality at all times.

Benefits

Comp & perks

The company sponsors health insurance
Unlimited Paid Time Off
9 paid Holidays
Paid Parental Leave
Work Anniversary Bonus
Participation in the Employee of the Quarter Program
Monthly $100 Connectivity Stipend Reimbursement
RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested