RealPage, Inc.

Solutions Engineer

• Lead end-to-end implementation activities for financial and commercial solutions.
• Partner with clients to gather and translate business and financial requirements into system configurations.
• Configure and support financial systems, integrations, and product setups.
• Analyze financial workflows and reporting needs to ensure accurate system alignment.
• Collaborate with internal delivery, product, and engineering teams to execute implementations.
• Support system testing, validation, and issue resolution throughout the implementation lifecycle.
• Deliver client training and post-go-live support to ensure successful adoption.
• Identify risks, gaps, and opportunities for process improvement within financial workflows.
• Manage multiple projects simultaneously while meeting deadlines and delivery expectations.

Financial Solutions Consultant II

Manager

• Own portfolio management of Knock implementations, including intake, prioritization, resource alignment, and delivery across a high-volume pipeline.
• Manage backlog health, balancing capacity, timelines, and customer commitments to meet MTTI and activation targets.
• Ensure consistent execution across implementations, maintaining high standards for data readiness, configuration accuracy, and on-time delivery.
• Lead, coach, and develop a team of implementation ICs to deliver scalable, high-quality outcomes.
• Define and enforce standardized processes for onboarding, configuration, and activation of Knock and Lumina AI capabilities.
• Monitor and drive key operational metrics, including quality, backlog aging, timelines, and customer satisfaction.
• Partner cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce friction, and improve implementation outcomes.
• Identify and drive process improvements and automation opportunities to increase efficiency and scalability.
• Serve as the escalation point for high-impact customer and product issues, ensuring timely resolution and clear communication.

Manager, Implementations

Network Operations

• Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
• Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
• Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
• Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
• Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
• Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
• Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
• Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
• Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
• Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
• Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
• Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

NOC Supervisor

Account Manager

• New sales activities include the management of prospecting, qualifying, closing.
• Follow up on implementations associated with new product and service sales.
• Generating new sales and add-on sales revenue within a given territory and/or named account listing.
• Research, identify, and tenaciously generate new opportunities weekly.
• Methodically qualify, build, and manage an accurate sales funnel.
• Strategically attack a regional territory to close new business and grow existing accounts.
• Sell our solutions with a consultative approach in a high energy environment.
• Must have the ability to create the ROI for your prospects.
• Maintain a high volume of activity including outbound calls, emails, & social selling.
• Skillfully deliver web based presentations while partnering with our Sales Engineers.
• Comfortably sell to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations.
• Consistently outperform your quarterly and annual sales quota.
• Thrive on change while remaining highly organized, optimistic, and coachable.

Financial Solutions Consultant II

Manager, Implementations

NOC Supervisor

Account Rep VI