Manager, Implementations

RealPage, Inc.

Manager, Implementations leading a team to deliver scalable onboarding for the Knock platform. Collaborating cross-functionally for timely resolutions and improved customer outcomes.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,200 - $145,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate strong leadership and team development skills while effectively managing multiple software implementations and customer interactions. A focus on process improvement, operational efficiency, and cross-functional collaboration is essential for achieving high-quality outcomes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationData ReadinessWorkflow IntegrationProcess ImprovementAutomationProject ManagementBacklog ManagementOperational Metrics MonitoringCustomer Satisfaction ManagementData Integration

Soft Skills

Customer-Facing LeadershipCommunication SkillsTrust BuildingExpectation ManagementTeam DevelopmentProblem SolvingCollaborationCoachingAdaptabilityTime Management

Tools & Technologies

RealPage ProductsSalesforce.comSharePointLumina AIDataHubAPIsImplementation ToolsProject Management SoftwareCustomer Relationship Management SoftwareData Analytics Tools

Industry Keywords

Portfolio ManagementImplementationCustomer EngagementFront Office WorkflowsProperty ManagementHigh-Volume PipelineOnboardingConfigurationActivationEscalation Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own portfolio management of Knock implementations, including intake, prioritization, resource alignment, and delivery across a high-volume pipeline.
Manage backlog health, balancing capacity, timelines, and customer commitments to meet MTTI and activation targets.
Ensure consistent execution across implementations, maintaining high standards for data readiness, configuration accuracy, and on-time delivery.
Lead, coach, and develop a team of implementation ICs to deliver scalable, high-quality outcomes.
Define and enforce standardized processes for onboarding, configuration, and activation of Knock and Lumina AI capabilities.
Monitor and drive key operational metrics, including quality, backlog aging, timelines, and customer satisfaction.
Partner cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce friction, and improve implementation outcomes.
Identify and drive process improvements and automation opportunities to increase efficiency and scalability.
Serve as the escalation point for high-impact customer and product issues, ensuring timely resolution and clear communication.

Requirements

What you’ll need

3+ years of professional experience consisting of:
2+ years of experience in a customer facing role.
Bachelor’s Degree in business, technology, or computer science related field (preferred).
Experience leading teams or large projects (preferred).
3+ years of experience in software implementation (preferred).
2+ years of experience with RealPage products, SharePoint and Salesforce.com (preferred).
Strong customer-facing leadership with ability to build trust, manage expectations, and drive positive outcomes.
Excellent communication skills; able to translate technical concepts for non-technical stakeholders.
Experience managing customer interactions, including onboarding, issue resolution, and escalations.
Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment.
Background in technology, consulting, or project management with experience managing multiple implementations.
Experience supporting AI-driven capabilities (e.g., Lumina AI), including data readiness and workflow integration.
Strong understanding of data dependencies, integrations, and automation (e.g., Salesforce, DataHub, APIs).
Understanding of front office workflows (e.g., leasing, marketing, resident engagement) and their impact on customer outcomes.
Ability to drive process improvements and manage competing priorities in a high-volume, deadline-driven environment.
Previous property management experience (preferred).

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.