Manage the day-to-day operations on OWLS to provide delivery of systems and services meeting or exceeding objectives and service levels
Write complex SQL reports and set up correspondence templates
Analyse and solve business and system problems and interact with users
Execute business needs requiring development, testing and implementation of solutions based on priorities
OWLS system operational monitoring and reporting
Track changes made in Test and Live environments
Identify, minimize and escalate potential risks and opportunities in the OWLS system and interfaces
Develop and maintain effective relationships with stakeholders as part of the IT Team to ensure business alignment
Deliver end user support, assist with user training and handle user queries
Implement and adhere to best practice guidelines, policies, processes, and procedures
Business application security administration for the OWLS application, assist with IT company audits and quarterly security reports
Assist users with password resets
Requirements
Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
Advanced SQL programming training
Minimum of 5 - 7 Years IT Experience
Experience in dealing with teams within geographical and technical complex environment
Extensive exposure to SQL programming and database systems
General IT skills (Windows, Excel, FTP) and ability to research and solve business problems with IT solutions
Knowledge of Financial and Insurance Business is a definite advantage
Background in Programming and IT System Support of large, complex systems