Realm Digital

Software Engineer

• Manage the day-to-day operations on OWLS to provide delivery of systems and services meeting or exceeding objectives and service levels
• Write complex SQL reports and set up correspondence templates
• Analyse and solve business and system problems and interact with users
• Execute business needs requiring development, testing and implementation of solutions based on priorities
• OWLS system operational monitoring and reporting
• Track changes made in Test and Live environments
• Identify, minimize and escalate potential risks and opportunities in the OWLS system and interfaces
• Develop and maintain effective relationships with stakeholders as part of the IT Team to ensure business alignment
• Deliver end user support, assist with user training and handle user queries
• Implement and adhere to best practice guidelines, policies, processes, and procedures
• Business application security administration for the OWLS application, assist with IT company audits and quarterly security reports
• Assist users with password resets

IT Developer

Growth Marketing

• Develop and execute a bold growth strategy across membership, marketing, and grant funding
• Serve on the Executive Team to shape overall organisational strategy, culture, and sustainability
• Lead communications for internal and external stakeholders, providing updates on progress and future plans
• Conduct quarterly training sessions to enhance managers’ skills and hold weekly meetings with Growth Team leaders
• Set strategic priorities across the full funnel: newsletter growth, membership acquisition, engagement, and retention
• Utilise behavioural science insights to enhance conversion and loyalty; oversee impact communications for members, subscribers, partners, and grant funders
• Collaborate with journalists to craft and review acquisition and marketing copy
• Forge high-impact partnerships with grant funders, high-net-worth individuals, and sponsors; secure funding and manage reporting
• Identify and incubate new products and revenue opportunities, balancing commercial, editorial, and public interest goals
• Represent the organisation at conferences, events, and high-level meetings

Head of Growth, Revenue Streams

AI Engineer

• Build AI-first features and internal tools using APIs from OpenAI
• Use LLMs and retrieval-augmented generation (RAG) as core building blocks of backend architecture
• Build with and around Nodejs to enable real-time orchestration of AI features
• Prototype and productionise new generative experiences, e.g., automated moderation, personalised user flows, campaign concept tools
• Work closely with the design, product, and sales enablement teams to deliver AI-native products that scale across global markets
• Stay up to date with the AI ecosystem (open models, CDNs for inference, emerging libraries) and actively test/integrate where impactful
• Develop safe and effective prompt engineering systems, structured outputs, and feedback loops to optimise model behaviour
• Lead the integration of artificial intelligence into products as the core method of development and innovation

IT Developer

Head of Growth, Revenue Streams

AI Engineer, Node.js