CX Squad Manager
Workday
Regional Support Team Manager
RBC
full-time
Posted on:
Location Type: Office
Location: London • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a team in identifying, growing and retaining a high net worth (HNW) portfolio of clients
- Directly manage individual employees and provide direction, development, coaching, and mentoring
- Oversee centralized administration of tasks and procedural support of regional team
- Manage and maintain a small book of accounts for active engagement in ongoing operational and technological processes
- Actively manage succession planning and recruiting of new employees
- Continuous improvement approach to achieve a superior client experience
Requirements
- 4 - 7 years of related experience
- College or Undergraduate degree
- Completion of the Canadian Securities Course (CSC)
- Possess or working towards TEP designation
- Previous experience or general knowledge of estate and trust related administration
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and a lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client portfolio managementsuccession planningrecruitingoperational processestechnological processescoachingmentoringadministration
Soft skills
leadershipteam managementcommunicationdevelopmentcontinuous improvement
Certifications
Canadian Securities Course (CSC)TEP designation
