Workday

CX Squad Manager

Workday

full-time

Posted on:

Location Type: Office

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Manage and develop existing and new products and/or services
  • Guide and advise stakeholders at all levels in the Bank
  • Lead execution of priorities for product propositions and service strategy
  • Evaluate technical feasibility, legal compliance, and potential risks
  • Monitor market trends and identify areas for improvement
  • Manage launch plans and technical deployments for new products
  • Monitor key metrics to assess product performance

Requirements

  • Experience with supporting strategic change and delivering initiatives end-to-end
  • Effective collaboration across diverse stakeholder groups
  • Proficiency in data analytics and technology to improve customer journeys
  • Experience in process optimisation and improvement
  • Knowledge of Agile working methods
  • Hands-on experience with AI tools and techniques
  • Six Sigma Black Belt certification
  • Prince2 certificate
  • Experience in large-scale organisations and matrix environments
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsprocess optimisationAgile working methodsAI toolsAI techniques
Soft skills
collaborationstakeholder managementstrategic change management
Certifications
Six Sigma Black BeltPrince2
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