Rayn

IT Support

• Provide remote IT support to end users across multiple managed clients
• Troubleshoot user issues related to laptops, desktops, accounts, permissions, email, and general IT operations
• Support both Microsoft and Google workplace environments
• Manage IT tickets through various platforms with clear documentation and ownership
• Collaborate closely with client’s internal IT team

IT Support – Operations Engineer

Engineer

• Design and deliver tailored technical demos and proof-of-concept (POC) engagements that map our solutions directly to client business outcomes.
• Partner with Account Executives throughout the pre-sales cycle from initial discovery through technical close, acting as the subject matter expert.
• Lead technical discovery workshops to deeply understand client environments, pain points, integration requirements, and success criteria.
• Build custom demo environments, scripts, and prototypes that showcase platform value in the context of each prospect's use case.
• Build, iterate, and ship frontend flows and interactive demos at high speed.
• Respond to technical sections of RFPs, RFIs, and security questionnaires with accuracy and speed.
• Capture and synthesize field insights, feeding product gaps, feature requests, and competitive intelligence back to Product and Engineering teams.
• Take ownership of features end-to-end, while often building from scratch with ambiguous requirements.
• Build and maintain strong technical relationships with client stakeholders including architects, developers, and IT leadership.
• Develop user guides and conduct training sessions for employees on IT systems and best practices.
• Communicate technical information effectively to non-technical end-users.

Forward Deployed Engineer

Artificial Intelligence

• Design and build AI-powered applications including agentic workflows, conversational interfaces, and intelligent automation systems.
• Work with voice and language technologies for Urdu and regional languages, building tools accessible to low-literacy and non-technical users.
• Develop data pipelines and AI integrations that connect with existing health information systems and operational workflows.
• Build internal AI tools that improve organizational efficiency across reporting, data quality assurance, and knowledge management.
• Participate in user research to understand end-user contexts and constraints.
• Collaborate with cross-functional teams including engineering, public health, business development, and communications.

IT Support – Operations Engineer

Forward Deployed Engineer

AI Intern