IT Support – Operations Engineer

Rayn

Remote IT Support & Operations Engineer providing proactive support for user IT issues across multiple managed clients. Collaborating with internal teams and ensuring efficient IT operations with a focus on security.

Posted 6/14/2026full-timeRemote • 🇵🇰 PakistanJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide remote IT support to end users across multiple managed clients
Troubleshoot user issues related to laptops, desktops, accounts, permissions, email, and general IT operations
Support both Microsoft and Google workplace environments
Manage IT tickets through various platforms with clear documentation and ownership
Collaborate closely with client’s internal IT team

Requirements

What you’ll need

2–4 years of experience in IT support, service desk, or similar client-facing IT role
Good working knowledge of Microsoft 365 and/or Google Workspace
Hands-on familiarity with both Windows and Mac operating systems
Experience supporting collaboration platforms such as Microsoft Teams, Slack, Zoom, and Google Meet
Basic awareness of cybersecurity practices and endpoint protection

Benefits

Comp & perks

User-centric, proactive IT support engagements
Tools to manage IT tickets
Flexibility for working hours
Opportunities for process improvements
Strong collaboration with internal IT teams

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootingMicrosoft 365Google WorkspaceWindows operating systemMac operating systemcybersecurity practicesendpoint protection

Soft Skills

collaborationdocumentationownership