Senior Digital Marketing Account Manager
Rankings.io
Customer Success Manager
Rankings.io
full-time
Posted on:
Origin: • 🇺🇸 United States • Missouri
Visit company websiteSalary
💰 $70,000 per year
Job Level
JuniorMid-Level
About the role
- Ensure clients achieve maximum value from Rankings.io services by acting as a trusted advisor and maintaining strong relationships
- Work closely with the Director of Customer Success and internal fulfillment teams to ensure client goals are met and support long-term retention and expansion
- Support the Director of Customer Success in developing scalable processes and client success best practices
- Help new clients seamlessly onboard by providing clear guidance and resources
- Identify and address potential roadblocks before they escalate, ensuring clients feel supported by Rankings.io
- Provide clients with insights, recommendations, and education on Rankings.io services to drive ROI
- Collaborate with sales, marketing, product, and technical teams to ensure seamless execution of campaigns and client deliverables
- Prepare and deliver regular reports highlighting key performance metrics, wins, and next steps
- Design and implement strategies that enhance customer satisfaction and loyalty, reducing churn and boosting engagement
- Identify opportunities for client expansion, renewals, and upsell of services in alignment with client needs
- Stay informed on industry trends, competitive landscape, and updates to digital marketing best practices to advise clients proactively
Requirements
- 2–3 years of experience in client-facing roles (Customer Success, Account Management, or Project Management) within a digital marketing agency or similar environment
- Proven ability to manage multiple client relationships simultaneously with strong attention to detail
- Familiarity with SEO, PPC, and digital marketing fundamentals (hands-on campaign management not required)
- Strong written and verbal communication skills with the ability to present data-driven insights clearly
- Analytical mindset with problem-solving skills and the ability to translate performance data into actionable recommendations
- Tech-savvy and comfortable learning and using tools such as Ahrefs, SEMrush, GSC, GA4, or similar platforms
- Growth mindset and willingness to develop into more strategic client management responsibilities over time
