Principal Project/Program Manager, Government
AT&T
Cloud
Risk Operations Specialist, Collections
Ramp
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $73,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Ramp is a financial operations platform designed to save companies time and money
- Our Collections Operations team executes and maintains operational initiatives to collect from delinquent and high risk customers
- Requires excellent communications, negotiation, and decision-making skills; data-driven and systematic decisions to delight customers
- What You'll Do: Ensure timely collections from delinquent and high risk accounts via outbound and inbound email/phone; balance customer’s ability to pay with Ramp’s risk appetite; develop collection strategies with strategy and legal; partner with product and engineering to build and scale Ramp’s platform; meet KPIs and SLAs
Requirements
- Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone
- Strong background in customer support via phone and email
- Experience with financial products like credit cards, loans, mortgages, etc.
- Excellent written and verbal communication skills
- Investigative and critical thinking skills
- BA/BS from an accredited university
- Proven analytical and problem-solving skills with a strong attention to detail
- Strong negotiation skills
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
