Head of Product Operations, Tax Credits
Gusto
Product Operations Specialist, Procurement
Ramp
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $157,000 per year
Job Level
JuniorMid-Level
Tech Stack
JavaScriptPython
About the role
- Build and scale intake-to-pay procurement workflows that centralize purchase requests, accelerate approvals, and generate purchase orders tied to payments
- Use data to improve adoption and cycle times and define procurement health dashboards (request volume, approval SLA, PO coverage, request→PO→bill conversion, savings signals)
- Shape product quality through feedback loops with customers and internal teams; translate customer feedback into actionable product requirements
- Operationalize capabilities like dynamic intake forms, conditional approval routing, automatic PO creation/syncing, and 2-/3-way matching with Bill Pay and ERPs
- Drive launch operations from Alpha to GA and run structured rollouts and enablement for new features
- Partner closely with Product, Engineering, Design, Support, Sales, and Enablement to deliver outcomes (higher spend under management, faster approval SLAs, cleaner vendor onboarding, accurate PO to invoice matching)
- Design and facilitate user research sessions and implement voice-of-customer programs
- Develop and maintain internal documentation, training materials, and knowledge bases
- Triage issues and iterate on core product improvements
Requirements
- 1+ years in product operations or product management supporting B2B workflows; experience with procure‑to‑pay or adjacent domains preferred
- Minimum of 2 years working in product management, product operations, strategy & operations, or management consulting (application requirement)
- Proficiency using data to size opportunities, measure funnel conversion, and analyze cycle times and adoption
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous spaces and driving clarity across multiple stakeholders (Procurement, Finance, Legal, IT, Support)
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Hands‑on experience with CLM tools (e.g., Ironclad), ERPs (e.g., NetSuite, QuickBooks), and collaboration platforms (Slack/Teams) (nice to have)
- Experience with Retool, Zendesk, or similar internal tooling for support and operations (nice to have)
- Programming experience (Python, Javascript) for lightweight automation or data analysis (nice to have)
- Familiarity with accounting workflows and processes (e.g. month-end close, transaction coding, reconciliations)
- Comfortable working in-person at the NYC HQ at least 3 days/week (or willing to relocate to NYC/SF)
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
- Offers Equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocurement workflowsproduct managementproduct operationsrequirements translationprogramming (Python)programming (Javascript)CLM toolsERPsaccounting workflows
Soft skills
problem solvingprioritizationcommunicationadaptabilitystakeholder managementcustomer feedback translationoperational process developmentclarity in ambiguitycollaborationtraining material development
