Senior Product Operations Manager
Braze
Senior Product Operations Manager
Braze
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $155,000 per year
Job Level
Senior
About the role
- Design and implement infrastructure, processes, and tools to enable PMs to focus on strategy, business impact, and execution at scale
- Define the Product Operations roadmap and build on the existing product operations foundation
- Optimize planning process: partner with PM leadership to improve planning framework, standardize planning templates, manage dependency trackers, and facilitate alignment forums
- Improve product development workflows to enhance efficiency and collaboration between product, design, and engineering from discovery through delivery
- Enhance EA & Beta release processes by automating customer intake and feature provisioning and managing communication protocols for critical product updates
- Conduct regular assessments of existing product processes (e.g., product feedback notes and asks from GTM teams) to identify inefficiencies and implement scalable improvements
- Partner with Product Management leadership and Product Analytics to coordinate building data infrastructure, reporting, and insights to enable data-driven decisions tied to business outcomes
- Drive continuous improvement and execute large-scale change initiatives across cross-functional teams
Requirements
- 3+ years of experience in Product Operations, Product Management, or a related role in B2B SaaS
- Experienced in building scalable processes, tools, and frameworks to improve efficiency, consistency, and effectiveness across a PM organization
- Analytical and pragmatic thinker, able to translate complex data into actionable insights
- Know when to implement new processes and when to keep workflows lightweight
- Excellent at executing complex and large-scale change management with multiple stakeholders (Product, Design, Engineering, Analytics, Finance, etc.)
- Comfortable navigating ambiguity, prioritizing initiatives, driving measurable impact, and influencing outcomes without direct authority
- Sense of urgency and commitment to delivering high-quality work in a fast-paced environment
- Hands-on experience with product management tools (e.g., Productboard, Looker, Amplitude, Linear, Glean, and other best-in-class product management products)
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- Hybrid ways of working and work-life harmony
- Equity grants of restricted stock (RSUs)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product OperationsProduct ManagementB2B SaaSprocess optimizationdata infrastructurechange managementanalytical thinkingworkflow managementscalable processesefficiency improvement
Soft skills
pragmatic thinkingcommunicationinfluencing outcomesnavigating ambiguityprioritizationsense of urgencycommitment to qualitycollaborationexecuting complex initiativesstakeholder management
