Senior Product Operations Manager
Braze
Senior Product Operations Manager
Braze
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $155,000 per year
Job Level
Senior
About the role
- Design and implement the infrastructure, processes, and tools that enable PMs to focus on strategy, business impact, and execution at scale
- Optimize planning process: partner with PM leadership to drive improvement of the planning framework, standardize planning templates, manage dependency trackers, and facilitate alignment forums
- Improve product development workflows to improve efficiency and collaboration between product, design and engineering from discovery through delivery
- Enhance EA and Beta release processes by automating customer intake and feature provisioning, and manage communication protocols for critical product updates
- Conduct regular assessments of existing product processes (e.g., product feedback notes and asks from GTM teams) to identify inefficiencies and implement scalable improvements
- Partner with Product Management leadership and Product Analytics to coordinate building data infrastructure, reporting, and insights that help PMs and leadership make informed, data-driven decisions tied to business outcomes
Requirements
- 3+ years of experience in Product Operations, Product Management, or a related role in B2B SaaS
- Experienced in building scalable processes, tools, and frameworks to improve efficiency, consistency, and effectiveness across a PM organization
- Analytical and pragmatic thinker, able to translate complex data into actionable insights, know when to implement new processes, and when to keep workflows lightweight
- Excellent at executing complex and large-scale change management — working with multiple stakeholders (Product, Design, Engineering, Analytics, Finance, etc.), aligning teams, and ensuring initiatives are delivered seamlessly from planning to rollout
- Comfortable navigating ambiguity, prioritizing initiatives, driving measurable impact, and influencing outcomes without direct authority
- Sense of urgency and commitment to delivering high-quality work in a fast-paced environment
- Hands-on experience with product management tools (e.g., Productboard, Looker, Amplitude, Linear, Glean, and other best-in-class product management products)
Benefits
- Comprehensive Total Rewards package including equity grants of restricted stock (RSUs)
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- Hybrid ways of working and flexible work arrangements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product operationsproduct managementdata infrastructureprocess improvementchange managementanalytical thinkingworkflow optimizationscalable processesefficiency improvementdata-driven decision making
Soft skills
pragmatic thinkingstakeholder alignmentinfluencing outcomesnavigating ambiguityprioritizationsense of urgencycommitment to qualitycollaborationexecutioncommunication
