Product Operations

• Assist in diagnosing and resolving product issues and gathering/analyzing user feedback
• Partner with internal stakeholders to ensure products have needed operational support from inception to long-term maintenance
• Identify, diagnose, and root cause user issues, coordinating with PMs and Fraud team to ensure action
• Conduct and own customer interviews and gather feedback on features
• Drive policy changes, maintain product changelogs, and determine long-term risk factors
• Manage post-launch operations including follow-ups, compliance tracking, and metrics monitoring to ensure product stability
• Report to the Product Operations Manager and support operational processes for product success

Product Ops Associate

Vice President, Product Operations

Product Operations Intern

Staff Product Manager – Product Operations

Senior Technical Product Operations Manager

Senior Associate, Custody Product Operations