Territory Manager
Saluda Medical
Product Ops Associate
Kikoff
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
JuniorMid-Level
About the role
- Assist in diagnosing and resolving product issues and gathering/analyzing user feedback
- Partner with internal stakeholders to ensure products have needed operational support from inception to long-term maintenance
- Identify, diagnose, and root cause user issues, coordinating with PMs and Fraud team to ensure action
- Conduct and own customer interviews and gather feedback on features
- Drive policy changes, maintain product changelogs, and determine long-term risk factors
- Manage post-launch operations including follow-ups, compliance tracking, and metrics monitoring to ensure product stability
- Report to the Product Operations Manager and support operational processes for product success
Requirements
- 1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
- Strong project management skills and the ability to align internal and external stakeholders effectively
- Analytical experience and ability to diagnose and prioritize product issues
- Demonstrated ability to conduct user interviews and gather feedback
- Ability to maintain documentation and drive process improvements
- Strategic thinking and ability to communicate long-term product strategy
- Willingness/ability to commute to the San Francisco, CA office or relocate (hybrid requirement)
Benefits
- Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
- Stock Options
- Generous flexible vacation policy
- Regular team building events
- US salary range consists of base + equity + benefits
- Visa sponsorship available (H1-B and U.S. green cards)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product issue diagnosisuser feedback analysiscompliance trackingmetrics monitoringproject management
Soft skills
analytical skillsstakeholder alignmentuser interview skillsprocess improvementstrategic thinkingcommunication skills
